Ram Kumar Email & Phone Number

Bengaluru, Ka, In

Bangalore Urban, Karnataka, India

Direct all Information Technology, network system deployment and maintenance including all IT infrastructure, Wireless communications, Disaster Recovery and Business continuity, Security systems, Telephony, Local networks and mobile environment.Develop and update policies and procedures based on business needs and industry best practices.Maintained 100% system uptime by implementing redundancy measures and proactive system health monitoring.Managed Office 365 configuration and user accounts.Generate reports on IT performance, security incidents, and compliance status.Monitored and managed multiple antivirus systems, ensuring timely patch updates and quarantinemanagement.Identify areas for improvement and implement strategic initiatives.Renew licenses in a timely manner to prevent service disruptions.Significant Achievements:IT assets inventory and lifecycle.Implemented New Storage Server.Implemented Information technology IATF 16949:2016 standards.Multiple Heavy-Duty and High-Accuracy label printers procured and Installed.

Bangalore Urban, Karnataka, India

Responsible for Overall IT service includes Hardware,Software,Network,Data Centers.Administered Active Directory (AD) services, including user provisioning, group policymanagement, and access control.Managing a team of Technical staff.Respond to security incidents and implement remediation actions.Prepare and manage the IT department budget.Manage supplier relationships including cost control and service delivery.etimetracklite Software Management.

Chennai, Tamil Nadu, India

Maintained network Consisting of Windows & Workstation.Responsible for L1 Helpdesk Team.All IT equipement asset management.

Chennai, Tamil Nadu, India

Ensured customer concerns were addressed within SLA timeframes.Customer’s escalation handling.Designed training programs for a team of 5 technical support staff.Procured products from standard vendors, ensuring cost savings.Maintained inventory of desktops, laptops, and printers.EPABX Maintenance, Controlling the Incoming and Outgoing calls.Configured home Wi-Fi routers and VOIP devices.

Chennai, Tamil Nadu, India

Responsible for providing technical support to customer through voice-process.Provided detailed feedback to team members.Efficiently resolved customer issues and answering inbound calls in a friendly manner.Answered 80 inbound calls per shift, reducing hold times by 30% and increasing first call resolutionby 25%.Escalating customer calls to supervisors when needed.