Rama Devi Email & Phone Number

Seasoned professional with experience in ITIL framework, Agile methodologies, Scrum framework, and Mainframe Support, demonstrated proficiency as a Scrum Master, Business Analyst, effectively guiding teams to achieve strong results within Agile/SAFe environments.Utilizes ITIL methodologies to streamline IT service management, align services with business objectives, and drive operational excellence.Skilled in enhancing team agility, cultivating a culture of ownership, and boosting productivity.Adept at harnessing ServiceNow for streamlined process management and compliance, significantly boosting operational efficiency and maintaining strict adherence to industry standards.Demonstrated ability to build and maintain strong relationships with clients and stakeholders, ensuring alignment and satisfaction throughout project lifecycles.Dedicated to leveraging a robust skill set to drive impactful outcomes and foster a culture of continuous improvement.Proficient in leading teams and cross-functional groups to align with business goals and optimize backlog refinement.Adept at conducting retrospectives and implementing feedback-driven changes to promote a culture of ongoing enhancement and accountability.Successfully managed mainframe project transitions, knowledge transfers, and system upgrades to achieve seamless integration and superior performance.Experienced in overseeing production support and batch monitoring with tools such as CA7, CA11, ESP, AUTOSYS, APPWORX, and ISPF, resulting in a 20-day reduction in manual effort and ensuring 24/7 SLA compliance.

Listed skills include Data Analysis, Organizational And Writing Skills, Hath Yoga Instructor, Ca7, and 3 others.

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  Senior Consultant

  T-Mobile

  United States