Ramakrishna P Email & Phone Number

Toronto, Ontario, Canada

Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.Established reports and dashboards to outline Sales, Service, Marketing, and finical operations.Implemented Service Cloud including: Service Console, Case Feed, Knowledge Base and Entitlements. Setting up Service Cloud Console, Cases (Web to case, email to case), Solutions, Case Assignment, and CTI Interfaces.Worked on Eclipse, Developer Console and other anonymous development tools for developing and debugging and testing of triggers and test classes. Created Lightning Web Components (LWC) and apps combining Lightning Design system, Lightning App Builder and Lightning Component features. Implemented Salesforce Lightning Web Components (LWC) for small set of users within the organization, developed Lightning components and server-side controllers to meet the business requirements

Markham, Ontario, Canada

Developed Apex Classes, Triggers, Visualforce pages, Custom Objects/Tabs, Reports & Dashboards in Salesforce for different business requirements.Developed new custom functionalities in Global Customer Connect application (SFDC Service Cloud) and integrated the same with Salesforce Cloud.Key role in gradual transition of company's application from Salesforce Classic to Lightning Experience and Implemented those Salesforce Lightning Components for small set of users within the organization and Worked on Lightning Process Builder to consolidate existing workflow rules.

Hyderabad, Telangana, India

Developed a unified view of all accounting data within Salesforce.com eliminating several hundred hours spent by Account Executives and inside sales reps in performing risk analysis on account holdings.Responsible for integrating Salesforce.com to risk manager desktop apps via web services API.Worked with Dynamic Apex to access Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries

Education record

https://trailblazer.me/id/ramap25

Education record