Raman Chhima Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

* Rollout of Citrix upgrade to new and old users at Fletcher Building's subsidiaries* Remote support of newly migrated users* Onsite rollout of new devices to current users of old Citrix technologies* Building of laptops and desktops for Citrix Deployment* Installation of software and applications support related to Citrix upgrade

Auckland, New Zealand

• As a member of Group Technology Datacom (IT Managed services), provide remote and onsite support for Internal users (BAU), internal users across New Zealand, Australia.• Assisting End-users through series of actions, either via phone, emails or Remote Desktop environment.• Assisting end users for their day to day BAU issues (such as permission/access issues for file servers, exchange servers, print servers and RDP/VPN/Direct Access connection issues in the business… Show more • As a member of Group Technology Datacom (IT Managed services), provide remote and onsite support for Internal users (BAU), internal users across New Zealand, Australia.• Assisting End-users through series of actions, either via phone, emails or Remote Desktop environment.• Assisting end users for their day to day BAU issues (such as permission/access issues for file servers, exchange servers, print servers and RDP/VPN/Direct Access connection issues in the business environment)• Provide level 2-3 support to End-users problems escalated from the help desk, and incident resolution for all users, staff about software, hardware and application problem in a busy desktop support environment.• Take ownership of the end user problems/requests until they are resolved, working across couple of teams• Secure end user machines when malicious attacks and ensure the machine is safe enough to add it back to the network. Show less

Auckland, New Zealand

• Windows 10 migration project work throughout New Zealand & Australia• Diagnose and troubleshoot technical issues, including account setup and network configuration• Onsite roll-outs and remote troubleshooting of client issues and escalated tickets using Service Now.• Ask customers targeted questions to quickly understand the root of the problem• Track computer system issues through to resolution, within agreed time limits• Provide prompt and accurate feedback… Show more • Windows 10 migration project work throughout New Zealand & Australia• Diagnose and troubleshoot technical issues, including account setup and network configuration• Onsite roll-outs and remote troubleshooting of client issues and escalated tickets using Service Now.• Ask customers targeted questions to quickly understand the root of the problem• Track computer system issues through to resolution, within agreed time limits• Provide prompt and accurate feedback to customers• Follow up with clients to ensure their IT systems are fully functional after troubleshooting• Create documentation of technical knowledge in the form of notes and how to guides• Use of SCCM to connect to provide support of remote desktop applications • Provide step-by-step technical help, both written and verbal• Taking ownership of customer issues reported after the migration and seeing problems through to resolution• Following standard ITIL procedures for proper escalation of unresolved issues to the appropriate internal teams. Show less

Auckland, New Zealand

Key Accountabilities:• Rollout of new fleet of laptops with Windows 10 and Office 365• Upgrading of old laptops to Windows 10 and Office 365• Desktop support for users in Head Office, Manukau and Henderson• Meeting room support

Newmarket, Auckland

Key Accountabilities:• Provide technical support including troubleshooting, installation, configuration and ongoing usability of desktop computers, peripheral equipment and software • Recognize and troubleshoot problems with desktop hardware, network and applications• Build and support Windows 10 laptops and desktops• Ensure calls are accurately recorded and maintained in the problem management system• Create and maintain documentation for processes and… Show more Key Accountabilities:• Provide technical support including troubleshooting, installation, configuration and ongoing usability of desktop computers, peripheral equipment and software • Recognize and troubleshoot problems with desktop hardware, network and applications• Build and support Windows 10 laptops and desktops• Ensure calls are accurately recorded and maintained in the problem management system• Create and maintain documentation for processes and procedures.• Set user permissions and privileges within the desktop environment • Complete required administration tasks on a daily and weekly basis• Use of diagnostic tools for system improvements* Rollout of Office 365 across the business Show less

Auckland, New Zealand

Based in Auckland CBD• Executive Support – Remote and/or hands on support of BNZ Executives. Off-site support of Group/NAB/BNZ Board meetings, strategy meetings and group functions with technology requirements.• Project resource and handover – Working on large projects as a Technical resource, facilitating the transition from project to BAU for Desktop Platform. Reporting on new services and providing advice and feedback to team members, Services Management and Project teams PC… Show more Based in Auckland CBD• Executive Support – Remote and/or hands on support of BNZ Executives. Off-site support of Group/NAB/BNZ Board meetings, strategy meetings and group functions with technology requirements.• Project resource and handover – Working on large projects as a Technical resource, facilitating the transition from project to BAU for Desktop Platform. Reporting on new services and providing advice and feedback to team members, Services Management and Project teams PC fleet management – ensuring BNZ’s PC fleet is fit for purpose and replacement equipment is deployed efficiently and cost effectively with no customer impact.• Printer fleet management – ensuring BNZ’s printer fleet is well maintained and kept up to date.• Retail Distribution & Earthquake work – working with Retail & Partners to facilitate and co-ordinate all requirements in line with site relocation and refurbishment. Co-ordinate Corporate building moves as necessary.• Vendor & relationship management – Ensuring vendors and Desktop Platform work together to get successful results for BNZ.• Mentor to Desktop Platform team members – a trusted expert for the wider Technology community.• Maintained Auckland’s Production Data Centres (2007 – 2014) Show less

Auckland, New Zealand

Based in Auckland CBDResponsibilities Responsible for the maintenance of all Gen-i’s internal servers both onsite and the external data centres mix of Windows NT, Windows 2000 and Windows 2003 servers – 56 in total Backup management (ARCServe 2000 and Brightstor) Desktop support of client’s applications Printer setup and maintenance Maintenance of DNS server and DHCP scope Enterprise Management using Computer Associates Unicenter TNG  Citrix… Show more Based in Auckland CBDResponsibilities Responsible for the maintenance of all Gen-i’s internal servers both onsite and the external data centres mix of Windows NT, Windows 2000 and Windows 2003 servers – 56 in total Backup management (ARCServe 2000 and Brightstor) Desktop support of client’s applications Printer setup and maintenance Maintenance of DNS server and DHCP scope Enterprise Management using Computer Associates Unicenter TNG  Citrix Metaframe XP FR2 server farm management Support of Common Operating Environment (COE) for Gen-i countrywide Show less

Certificate In Business Computing

Education record

National Certificate In Business Studies