Raman Chhima Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

* Rollout of Citrix upgrade to new and old users at Fletcher Building's subsidiaries* Remote support of newly migrated users* Onsite rollout of new devices to current users of old Citrix technologies* Building of laptops and desktops for Citrix Deployment* Installation of software and applications support related to Citrix upgrade

Auckland, New Zealand

• As a member of Group Technology Datacom (IT Managed services), provide remote and onsite support for Internal users (BAU), internal users across New Zealand, Australia.
• Assisting End-users through series of actions, either via phone, emails or Remote Desktop environment.
• Assisting end users for their day to day BAU issues (such as permission/access issues for file servers, exchange servers, print servers and RDP/VPN/Direct Access connection issues in the business… Show more
• Assisting end users for their day to day BAU issues (such as permission/access issues for file servers, exchange servers, print servers and RDP/VPN/Direct Access connection issues in the business environment)
• Provide level 2-3 support to End-users problems escalated from the help desk, and incident resolution for all users, staff about software, hardware and application problem in a busy desktop support environment.
• Take ownership of the end user problems/requests until they are resolved, working across couple of teams

Auckland, New Zealand

• Windows 10 migration project work throughout New Zealand & Australia
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Onsite roll-outs and remote troubleshooting of client issues and escalated tickets using Service Now.
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Provide prompt and accurate feedback… Show more

Auckland, New Zealand

• Key Accountabilities:
• Rollout of new fleet of laptops with Windows 10 and Office 365
• Upgrading of old laptops to Windows 10 and Office 365
• Desktop support for users in Head Office, Manukau and Henderson
• Meeting room support

Newmarket, Auckland

• Key Accountabilities:
• Provide technical support including troubleshooting, installation, configuration and ongoing usability of desktop computers, peripheral equipment and software
• Recognize and troubleshoot problems with desktop hardware, network and applications
• Build and support Windows 10 laptops and desktops
• Ensure calls are accurately recorded and maintained in the problem management system
• Create and maintain documentation for processes and… Show more Key Accountabilities:

Auckland, New Zealand

• Based in Auckland CBD
• Executive Support – Remote and/or hands on support of BNZ Executives. Off-site support of Group/NAB/BNZ Board meetings, strategy meetings and group functions with technology requirements.
• Project resource and handover – Working on large projects as a Technical resource, facilitating the transition from project to BAU for Desktop Platform. Reporting on new services and providing advice and feedback to.
• Project resource and handover – Working on large projects as a Technical resource, facilitating the transition from project to BAU for Desktop Platform. Reporting on new services and providing advice and feedback to.
• Printer fleet management – ensuring BNZ’s printer fleet is well maintained and kept up to date.
• Retail Distribution & Earthquake work – working with Retail & Partners to facilitate and co-ordinate all requirements in line with site relocation and refurbishment. Co-ordinate Corporate building moves as necessary.

Auckland, New Zealand

Based in Auckland CBDResponsibilities Responsible for the maintenance of all Gen-i’s internal servers both onsite and the external data centres mix of Windows NT, Windows 2000 and Windows 2003 servers – 56 in total Backup management (ARCServe 2000 and Brightstor) Desktop support of client’s applications Printer setup and maintenance Maintenance of DNS.

Certificate In Business Computing

Education record

National Certificate In Business Studies