Ramesh Verma Email and Phone Number

Led end-to-end management of a large-scale migration project involving 800 server SUSE SLES upgrades. Developed and maintained project plans, schedules, and budgets, adjusting strategies as needed to achieve project goals. Managed cross-functional teams to ensure alignment with project objectives. Maintained regular communication with clients and stakeholders, providing updates on progress and addressing any issues. Proactively identified and mitigated risks to minimize project downtime. Reported project outcomes and lessons learned to stakeholders. Ensured the project adhered to organizational policies and industry best practices. Collaborated with stakeholders to ensure clear communication and manage expectations. Applied ITIL practices to enhance incident and change management processes, thereby improving service delivery and client satisfaction.

Deputation: Sharjah Islamic BankLocation: Sharjah, UAEOversee IT infrastructure projects, ensuring stakeholders are updated on milestones, progress, reports, and through regular status meetings.Manage team resources and contractors to meet KPIs and SLAs for various functions, including incident resolution, change management, and service requests.Handle corporate initiatives such as proofs of concept, demos, use cases, and service capabilities, including RFPs, budgets, and ROI assessments.Managed projects with budgets $300K.Ensure infrastructure projects are completed within scope, standards, budget, and timelines.Oversee infrastructure and maintenance for data center, 31 Bank branch sites, network, servers, Firewall, wireless, software solutions, and QMS.Develop and manage project documentation, including scope, plans, Functional Requirements Documentation (FRD), and lessons learned.

Managed daily pre-sales activities, project execution, and vendor coordination. Prioritized tasks based on business needs and resources, implemented corrective actions, and made necessary interventions to ensure the timely completion of project.Coordinated and administered all aspects of projects, including interactions with engineers, vendors, and OEMs, and prepared project implementation plans using MS Project according to client requirements.Developed and maintained strong working relationships with project owners, business functions, IT developers, vendors, and other stakeholders.Supervised and directed over 12 field service representatives to ensure the successful completion of project and customer service tasks.Managed the successful migration of customers' virtual servers to enhance performance, ensure system availability, reduce total cost of ownership, and increase scalability and manageability.Provided high-level technical support for managed services escalation issues, ensuring compliance with contract SLA agreements for issue resolution.Successfully deployed and managed projects for RightFax, Y-Soft, MYQ, and E-Paper.Executed projects for prestigious clients in the UAE, including banks, government institutions, hotels, and SMEs.

Meetings with business teams and clients to understand their core concerns and requirements.Presented Software solutions and their benefits to clients, and conveyed solutions and business advantages to managementGathered and analysed business needs, and created Software Requirement Specifications Documents.Developed and managed the project plan, including scope, execution strategy, delivery schedule, resource requirements, integration efforts, and budgets to ensure successful project implementation.Communicated with all relevant stakeholders and clients regarding project planning, progress, and management of scope, cost, and schedule.Identified, analysed, prioritized, mitigated, and communicated risks across various projects.Reviewed clients' business objectives, proactively engaged with them to enhance operational processes and procedures, and adopted industry best practices.Developed and maintained resource capacity plans to identify constraints and collaborated with management to prevent project bottlenecks.Ensured adherence to policies and procedures to achieve company goals and objectives.Successfully deployed and managed projects for RightFax, MYQ, and Y-Soft.