Ramez Mohsene
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Ramez Mohsene Email & Phone Number

Director, North America Customer Support at M-Files Corporation at M-Files
Location: Dallas, Texas, United States 9 work roles 3 schools
1 work email found @m-files.com 2 phones found area 972 LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 2 phones

Work email r****@m-files.com
Direct phone (972) ***-****
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
M-Files
Role
Director, North America Customer Support at M-Files Corporation
Location
Dallas, Texas, United States
Company size
458 employees

Who is Ramez Mohsene? Overview

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Quick answer

Ramez Mohsene is listed as Director, North America Customer Support at M-Files Corporation at M-Files, a company with 458 employees, based in Dallas, Texas, United States. AeroLeads shows a work email signal at m-files.com, phone signal with area code 972, and a matched LinkedIn profile for Ramez Mohsene.

Ramez Mohsene previously worked as Director, North America Customer Support at M-Files and Manager, US Customer Support at M-Files Corporation. Ramez Mohsene holds Bs, Computer Science from The University Of Texas At Dallas.

Company email context

Email format at M-Files

This section adds company-level context without repeating Ramez Mohsene's masked contact details.

{first}.{last}@m-files.com
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AeroLeads found 1 current-domain work email signal for Ramez Mohsene. Compare company email patterns before reaching out.

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Profile bio

About Ramez Mohsene

• Always focused on the main objective for the business• Great talent for proper communication with stake holders• Enjoy working toward a solution to help clients attain their goals• Take great joy in helping team members through guidance & managementManagement Skills: Team Supervision, Process & KPI Development, Workload Delegation, Mentorship, Social Community Management Web Applications: SalesForce, Kayako, Telligent Community social collaboration platforms, Fogbugz by Fogcreek, IIS, ApacheNon-Web Technologies: MICROS Point of Sale, Digital Witness, SQL managementCloud Services: Office 365, SharePoint Online, Windows AzureEnterprise Content Management: M-Files Online, QMS

Listed skills include Microsoft Sql Server, Iis, Active Directory, Sql, and 28 others.

Current workplace

Ramez Mohsene's current company

Company context helps verify the profile and gives searchers a useful next step.

M-Files
M-Files
Director, North America Customer Support at M-Files Corporation
plano, texas, united states
Website
m-files.com
Employees
458
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Company profile
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9 roles · 26 years

Ramez Mohsene work experience

A career timeline built from the work history available for this profile.

Director, North America Customer Support

Current
M-Files
Mar 2022 - Present

Manager, Us Customer Support

M-Files Corporation

Plano, Texas, United States

Apr 2020 - Mar 2022

Technical Support Team Lead

M-Files Corporation

Plano, Texas

I have the pleasure to help steer my team towards providing world class support by incorporating our Guiding Principles along with innovative customer focused initiatives. Additionally working with various managers in order to bridge departments, increase cross-team collaboration, & continue to look for ways to streamline processes. Enhancing the customer.

Nov 2019 - Apr 2020

Senior Support Specialist

M-Files Corporation

Dallas/Fort Worth Area

  • Help create new processes for Support Team to improve daily function
  • Train new employees to expedite ramp-up times
  • Participate in knowledge sharing committees between departments
  • Lead Support Team when manager is absent such as customer escalations and delegation of side tasks
  • Troubleshoot and solve technical product issues from customers, re-sellers and partners by communicating directly with them via phone, ticketing system and remote tools.
  • Participate in M-Files cloud services monitoring and maintaining, as well as deploying and managing new cloud accounts
Jan 2015 - Nov 2019

Owner/On-Call System Technician

Self Employed
  • Assisted with various web related projects such as websites developments, as well as server installations, maintenance, and troubleshooting.
  • Troubleshoot, repair, install, and configure hardware devices on both desktops and laptops.
  • Built clone PC’s tailored to customer’s specifications and installed new operating system onto blank hard drive.
  • Make appointments with clients to go on-site in order to diagnose and repair all computer related issues.
  • Troubleshoot, install, and configure software applications such as Windows Operating Systems and Servers, Stand-Alone applications.
  • Installed and configured Digital Witness Surveillance Cameras.
May 2004 - Feb 2015

Senior Support Engineer

Telligent - A Verint Company

Dallas/Fort Worth Area

  • Coordinate with other support staff to provide customer support via email and telephone/desktop sharing.
  • Perform initial issue investigation and system administration functions.
  • Manage customer issues through tickets in SalesForce
  • Troubleshoot installations for clients when software does not install properly.
  • Troubleshoot any malfunctions or unintended behaviors.
  • Help clients with any configuration questions.
Jul 2013 - Dec 2014

Senior Support Engineer

Telligent - A Verint Company
  • Coordinate with other support staff to provide customer support via email and telephone/desktop sharing.
  • Perform initial issue investigation and system administration functions.
  • Manage customer issues through tickets in SalesForce
  • Troubleshoot installations for clients when software does not install properly.
  • Troubleshoot any malfunctions or unintended behaviors.
  • Help clients with any configuration questions.
Oct 2008 - Jul 2013

Server And Network Administrator

Able Debt Settlement
  • Setup and maintained all servers for the company including Active Directory on Windows Server 2003 R2 64 bit, Exchange Server 2003, Rightfax Server 9.3, SQL 2005 server, Visual SVN Server, Mingle, Symantec Backup Exec.
  • Maintained and repaired all internal client PC's.
  • Monitored any and all intrusion attempts to the web server, Exchange server, and VPN.
  • Monitored and protected all internal client PC's from malware, viruses, and non-essential applications by use of Symantec Endpoint Protection and group policies.
  • Tested Windows Vista Ultimate Edition on corporate domain network environment.
  • Resolved hardware issues such as failed hard drives, failed motherboards, dead laptops, and dropped network connections.
Dec 2007 - Jul 2008
Team & coworkers

Colleagues at M-Files

Other employees you can reach at m-files.com. View company contacts for 458 employees →

JW Jaakko Wainikainen Jaakko Wainikainen Colleague at M-Files Helsinki, Uusimaa, Finland, Finland View → CD Chi Dao Chi Dao Colleague at M-Files Tampere, Pirkanmaa, Finland, Finland View → JP Jani Piispa Jani Piispa Colleague at M-Files Helsinki, Uusimaa, Finland, Finland View → JK Juha Kemiläinen Juha Kemiläinen Colleague at M-Files Helsinki, Uusimaa, Finland, Finland View → PS Pauli Sillanpää Pauli Sillanpää Colleague at M-Files Tampere, Pirkanmaa, Finland, Finland View → SS Sheuly Sumsunnahar Sheuly Sumsunnahar Colleague at M-Files Tampere, Pirkanmaa, Finland, Finland View → JJ Jukka Janhunen Jukka Janhunen Colleague at M-Files Tampere, Pirkanmaa, Finland, Finland View → VL Ville Linnalehto Ville Linnalehto Colleague at M-Files Tampere, Pirkanmaa, Finland, Finland View → MC Mark Cervantes Mark Cervantes Colleague at M-Files Austin, Texas, United States, United States View → MS Mohammad Shahzaib Mohammad Shahzaib Colleague at M-Files Tampere, Pirkanmaa, Finland, Finland View →
3 education records

Ramez Mohsene education

Education record

Dallas College Richland Campus
FAQ

Frequently asked questions about Ramez Mohsene

Quick answers generated from the profile data available on this page.

What company does Ramez Mohsene work for?

Ramez Mohsene works for M-Files.

What is Ramez Mohsene's role at M-Files?

Ramez Mohsene is listed as Director, North America Customer Support at M-Files Corporation at M-Files.

What is Ramez Mohsene's email address?

AeroLeads has found 1 work email signal at @m-files.com for Ramez Mohsene at M-Files.

What is Ramez Mohsene's phone number?

AeroLeads has found 2 phone signal(s) with area code 972 for Ramez Mohsene at M-Files.

Where is Ramez Mohsene based?

Ramez Mohsene is based in Dallas, Texas, United States while working with M-Files.

What companies has Ramez Mohsene worked for?

Ramez Mohsene has worked for M-Files, M-Files Corporation, Self Employed, Telligent - A Verint Company, and Able Debt Settlement.

Who are Ramez Mohsene's colleagues at M-Files?

Ramez Mohsene's colleagues at M-Files include Jaakko Wainikainen, Chi Dao, Jani Piispa, Juha Kemiläinen, and Pauli Sillanpää.

How can I contact Ramez Mohsene?

You can use AeroLeads to view verified contact signals for Ramez Mohsene at M-Files, including work email, phone, and LinkedIn data when available.

What schools did Ramez Mohsene attend?

Ramez Mohsene holds Bs, Computer Science from The University Of Texas At Dallas.

What skills is Ramez Mohsene known for?

Ramez Mohsene is listed with skills including Microsoft Sql Server, Iis, Active Directory, Sql, Integration, Visual Studio, Enterprise Software, and Cloud Computing.

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