Rami Ibrahim Email & Phone Number

London Area, United Kingdom

- Respond to incidents assigned to the Level 2 ticket queue and resolve client problems via telephone or in person- Analyze, resolve, track, escalate and accurately document various technical problems- Microsoft Azure/ Entra ID: MIM/PIM groups, security groups, and access permission- Exchange: Converting shared mailboxes, creating and editing distribution lists, and processing quarantined emails- Active Directory: account and PC management- Windows troubleshooting including Windows 10 and 11 OS, Printers, Microsoft Office, and Teams- Network troubleshooting including Wi-Fi, VPN, and Ethernet connections- Mobile Device support for apps including email, MFA, and Intune- Evaluate security threats via Carbon Black including managing trusted partners lists, triaging detected risks, and mitigating compromised accounts

Bracknell, England, United Kingdom

• 1st and 2nd Line Support to Corporate Users• Building and Deploying PCs (Windows/MAC OS), Mobiles and Monitors• Active Directory User and PC Management• Orders and Asset Management• Security Monitoring and Cloud Environment Management• ServiceNow Ticket Handling and Ensuring High User Satisfaction• Maintaining Accurate Records of IT Procedures and Policies• Perform Regular Data and OS Backups, Patches and Software Updates.

Saint Mary'S Hospital, Paddington

Fulfilling work experience providing technical support hardware and software to users.• PC hardware and software diagnostics to find root cause of problems.• Imaging/Adding New PCs to NHS Domain for deployment to high priority users such as A&E staff.• SCCM and Cisco Identity Services Engine experience.• Patching ports with good understanding of Network Topologies (LAN, WAN)• Documentation, Inventory management and Updates of All PCs made on Certero Asset Studio.• User and PC management using Active Directory.• Desktop Support and Ticket handling using Ivanti Cloud.

Uxbridge, London, United Kingdom

Internship Working With AI Perception and Logic, and Testing for Autonomous Vehicles• Aided in Data Collection for Routing using Excel.• AI Perception Testing using Unity C#• Linux Ubuntu and Git Bash Repository Pulling and Pushing.• Reported Findings to Team Leader and Discussed Possible Solutions.• Consistently Attended Meetings.• Worked With a Brilliant Team.

Wembley, England, United Kingdom

Great Team of Drivers and No 2 Days Were the Same.• Drove Mercedes Sprinter (LWB Van) • Wembley Amazon Warehouse Van Pickup and Van Loading • Delivered Full Range of Parcels, Small to Really Large to Residents and Businesses • Took Onboard Parcels from Other Drivers During Slow Days • Co-operated Well with Non-Present Customers to Complete Deliveries

Terminal 3, Heathrow, England, United Kingdom

-Assisting Passengers With Directions and General Enquiries-Helping Passengers Scan Their Boarding Passes and Passports-Managing Traffic Flow Within Terminal To Ensure a Smooth, Free-Flow Process for Passengers-Regular Radio Updates To Security Team on Passenger TrafficGood Experience and Lovely Environment To Work In

Uxbridge High St, London, Uk

Insightful First Job Experience• Took Customer Orders on Tills • Kitchen and Food/Drink Preparation • Food Packaging and Handing to Customer • Table Service for Elderly Customers • Became Employee of The Month in May 2019