- SAP S4Hana 1909 Project Manager / Consultant : Support End user day to day activities for the modules Flexible Real Estate , FICO MM, SD and PM Map Business requirements with SAP process Manage Implementation of new modules, features and reports -Supporting and maintaining MS Server/Desktops and MS Exchange 2016: • Exchange server mailbox maintenance including archiving mailboxes• Implementing policies in retention & mailbox- Managing Symantec BE 2014 - Managing AD, DNS and DHCP- Managing and Monitoring Virtual Servers in a HyperV Environment using SCVMM- Coordinating with I.T. Vendors for implementing new technologies and products- Handling proposals, contracts renewals, technical team coordination, etc.- Ensuring licensing for all software purchased is recorded and maintained - Managing client and server MS updates using SCCM and WSUS- Delegating & asssisting the installation and maintenance of core IT systems as necessary- Managing in-house storage cluster and investigating possible storage solutions- Maintain security and compliance of IT systems- Configure LAN networks operating software- Cisco 5510 Firewall Management (building access rules, NAT-ing, QoS Rules, VPN Configuration, etc.)- knowledge in Cisco IP phones troubleshooting management and administration- Responsible for managing backups and tape rotation using Symantec BackupExec 2012 and IBM Tape Library- Undertaking small- to medium-sized IT projects as instructed by the IT manager; for example, implementation of a People Counting System (PCS), Company office relocation and physical shift of hardware and servers, installation & training of HRMS Applications and Portals, Implemented new environment for the installation of Microsoft Dynamics AX Fail over Cluster with Hyper-V, building new IT infrastructure for the sister company Ajial Realestate Company, which basically was clustered environment with Hyper-V)

o IT Project management and implementation with coordination with hospital upper management for the business needs, and following up with vendors if any.o Perform documentation for several IT systems that were deployedo Shared the decision making for implementing IT products and application in the organization, like ManageEngine–Service desk plus and SCCM2007o Cisco Call Manager 8.0 administration and management, like troubleshooting telephone unites problems, creating groups and monitoring the server availability.o Following up daily tasks for technical support team that consists of 7 software and hardware technical support team.o Research and development tasks to determine best technologies neededo SharePoint2010 basic administrationo Configuring and administering SCCM 2007, used mainly for remote assistance, Software and hardware inventory and windows updates along with WSUS serviceo Managing Symantec Endpoint Antivirus servero Managing HOTSPOT application for patients internet service provided by the hospitalo Administering Packetshaper and Bluecoato Manage Exchange Server 2003 by creating, editing and removing mailboxes and managing address lists and public folders. Also monitoring exchange server availability and events, performing server roll ups and security updates.o Configuring, installing and troubleshooting Cisco devices such as switches and Wireless Aps.

•Administering the hospital active directory server , by performing the following tasks: - Creation, Deletion Management of Active Directory objects - Regularly perform housekeeping duties to keep OU hierarchy updated - Group policies administration , troubleshooting and management - Daily monitoring AD servers Event viewer•Administering management and monitoring ISA Server 2004•Administering Packetshaper and Bluecoat•Monitoring and administering Exchange Server 2003•Configuring, installing and troubleshooting Cisco devices such as switches and Wireless APs•Managing IT ticketing system by installing the Webhelpdesk application, configuring its setup according to ITIL standards and following up on completion of tasks through ticketing•Determine the optimum products and solutions requested by other departments

•Performing daily support (troubleshooting, installation, and upgrading) requests regarding the hospital’s applications which were HMIS, MRM and FMIS•Analyzing and coordinating with business units to determine new modules/functions needed for implementation•Conduct training and orientation sessions on application and LOB Applications for new staff•Support and troubleshoot Windows XP/Vista/7 operating systems and LOB applications•Troubleshooting the hardware failure for PC’s, printers, scanners and Layer 1 Network devices.