April Ramirez Email & Phone Number

Chicago, IL, US

Chicago, Illinois, United States

Chicago, Illinois, United States

• Trailhead Ranger
• Project and Program management coordination and assistance

Chicago, Illinois, United States

• Assisted the Front Office Manager in the front office daily operations and staff supervision
• Maximized the financial performance of the department by balancing guest folios during and after stay
• Tracked guest satisfaction surveys and maximized usage of the guest responses to elevate future guest satisfaction

Chicago, Illinois, United States

• Managed the front desk’s daily operations with tasks such as greeting guests as they arrived, reservation management, guest check in/check out, and fulfilling specialty guest requests
• Ran and reviewed daily financial reports to ensure proper revenues and payments were received and credited
• Trained three newly hired guest service agents on brand standards
• Coordinated food and beverage orders to maintain property stock and build strong partnerships with multiple vendors, such as… Show more
• Coordinated food and beverage orders to maintain property stock and build strong partnerships with multiple vendors, such as Pepsico weekly Show less

Chicago, Illinois

• Conducted morning, evening, and overnight front office and housekeeping MOD shifts
• Lead teams of 2-12 Front Desk Agents through 200 – 900 arrivals and departures
• Prepared rooms for VIP arrivals, Sales Site Visits, and Owner visits
• Trained new Front Desk Agents and At Your Service Agents on brand standards
• Coordinated and implemented Marriott Bonvoy enrollment incentive for the Front Office

Chicago, Illinois

• Greet guests with a welcoming smile and friendly demeanor
• Process up to 150 guest arrival and departures per shift
• Run and review daily reports to ensure proper revenues and payment are received and credited
• Communicate with housekeeping and maintenance departments to ensure prompt responses to guests’ needs
• Answer guest calls and record details of each conversation for future follow-up
• Meet and exceed guests’ expectations by anticipating the services they might… Show more

Las Vegas, Nevada Area

• Shadowed and assisted directors and managers in food and beverage, hotel, marketing, and casino operations
• Integrated classroom knowledge with practical applications in a professional setting
• Completed a Hotel Think Tank presentation regarding personalizing the guest experience before check-in

Las Vegas, Nevada

• Ensured the efficient and successful handling of all ticket sales and distributions for events
• Sold tickets for future events and made reservations over the phone
• Effectively handled and fulfilled all guest requests
• Processed daily shift sales reports and bank reconciliations

Las Vegas, Nevada Area

• Assisted Front Desk with guests check ins and check outs
• Executed and supervised on site guest activities in accordance with property
• Continuously provided new ideas for resort activities
• Maintained social media (Facebook and Twitter) up to date

Bachelor Of Science (B.S.), Hospitality Administration/Management

Activities and Societies: Gamma Phi Beta Sorority, National Society of Minorities in Hospitality

Project Management

Year Up is a leading, one-year career development program in partnership with Harold Washington College and 250 corporate partners around.

Bachelor'S Degree, Hospitality Administration/Management

Activities and Societies: Theater program Habitat for Humanity Hospitality Club