Jeffrey Ramirez Email & Phone Number

• Analyze Customer Experience data, using the Reputation platform as well as external tools, to provide actionable insight to both internal and external partners.• Use industry tools, such as SQL, Python, and Looker to extract, prepare, and present data for analysis.• Assist the Product and Engineering teams in the advancement of our data and analytics products by managing our data collection and provisioning efforts.• Lead our industry benchmarking and reporting efforts through strategic data collection and transformation while collaborating with internal and external teams

• Built and managed processes for data collection and data management for Data Science and Marketing initiatives.• Worked cooperatively with Engineers to create tools and scripts that assist with provisioning and data collection activities.• Consulted on professional services projects for some of our data science and insights products and services.• Oversaw the implementation of our Competitive Intelligence products.

• Managed an international team that helped support many key business functions such as client onboarding, provisioning, data management, and integrations• Worked on cross-functional teams to build procedures and solve problems relating to client onboarding and the provisioning of client data• Ensured data quality by implementing custom tools to our provisioning procedures

Phoenix, Arizona Area

• Consult on Professional Services projects for both internal and external teams during the sales process and solution design• Communicate effectively with both technical and non-technical partners to produce project requirements, and create appropriate solutions • Document resource allocation requirements in the form of a Scope of Work (SOW)

Tempe

• Communicate with internal teams to troubleshoot and find solutions to issues pertaining to the onboarding and provisioning of accounts and loading of data• Administer data uploads, often needing to clean data, to ensure that updates to accounts are done properly • Collaborate with internal teams and external partners to initiate data feeds for Automotive clients

Scottsdale

• Ensure that clients trialing our software have a successful experience by monitoring accounts in trial, and working closely with our sales team to solve any problems that may arise• Assist current clients with questions and troubleshoot technical issues by communicating effectively with our clients and internal teams. • Enable success for our new and current clients by offering additional assistance through account reviews via phone or email, or by adding to our Help Center

Scottsdale

• Trained and educated clients on how to configure their management software in order to set them up for success• Managed time effectively while working with several different clients at once by staying organized and prioritizing important tasks• Coordinated several different tasks with clients, teammates, and external partners to successfully implement Booker software at our clients’ businesses

Scottsdale

• Provided multi-channel customer support to clients with issues or questions involving software, our hardware, or even internet connectivity. • Collaborated with members of multiple different teams and departments to execute client needs, or escalate issues• Demonstrated empathy and patience by calmly assisting clients through high-stress situations.

Tempe, Arizona

• Assisted in the acquisition and retention of customers by providing remarkable customer service• Communicated with several internal and external business partners to fulfill our customers’ evolving needs• Conducted discussions with teammates on how to improve performance and adapt to a constantly changing environment

Tempe, Arizona

•Provided both administrative and field support for over 300 marketing and corporate events handled by the department during the year•Communicated effectively with venue mangers, vendors, guests and other staff members to help coordinate events •Engaged customers at events and helped educate them on the different programs and initiatives of the company• Demonstrated resourcefulness and responsibility by accomplishing several projects with very little instruction

Scottsdale, Arizona

•Served in a small team of 2-6 people to run rides and coordinate activities in a family park•Assisted in the organization and set up of multiple family-friendly park events•Maintained a fun atmosphere by providing superior customer service•Demonstrated leadership by training and mentoring newer team members

Scottsdale, Arizona

•Constructed and updated important documents such as demographic and economic reports for use of city employees and business owners•Researched required information about significant companies, markets, or demographic groups to help the department gain insight into Scottsdale’s economic trends•Interacted with several different departments in order to gain an understanding of the City’s goals

Bachelor Of Science (Bs), Marketing

Master Of Science - Ms, Data Analytics

Bachelor Of Science (Bs), Management (Entrepreneurship)

Ccl, Data Analytics

Education record