Consultant
CurrentSpearheading operations as lead for the routine functions encompassing network/windows /applications used by internal customers, end users, technicians and customer service agents by monitoring of over 4000+ devices across all regions using standard monitoring tools. I am proactively engage in carrying out the auditing of tickets handled by agents on weekly basis, providing feedback and take necessary actions on escalations and any deviation from process. Besides, involve in organizing team meetings / KT sessions / collect performance data, analyze & publish reports to higher authorities. I hold proven expertise to conduct review with Onsite teams for resolutions/closure/escalate to PM Review performance with the customer periodically during on-going phase. Ensuring smooth operations for all systems across the IT teams. Also, I am adept in monitoring performance and analyzing network irregularities using tools entailing Zenoss, InfoBlox. .
