As a Technical Lead at Aruba, a Hewlett Packard Enterprise company, I leverage my 12+ years of networking experience and cloud management expertise to deliver high-quality solutions and services to customers. I lead a team of escalation engineers who handle complex and escalated issues related to wireless networking, SDWAN, and troubleshooting.My mission is to ensure customer satisfaction, loyalty, and retention by providing timely, accurate, and creative solutions that meet their needs and expectations. I also collaborate with other teams and stakeholders to identify and implement best practices, project management requirements, and support operations. I am passionate about learning new technologies, enhancing my skills, and sharing my knowledge with others.