Ram Kumar A
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Ram Kumar A Email & Phone Number

Microsoft Certified Systems Engineer with German Language skills at Mercedes-Benz Research and Development India
Location: Bengaluru, Karnataka, India 5 work roles 2 schools
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Role
Microsoft Certified Systems Engineer with German Language skills
Location
Bengaluru, Karnataka, India
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Who is Ram Kumar A? Overview

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Ram Kumar A is listed as Microsoft Certified Systems Engineer with German Language skills at Mercedes-Benz Research and Development India, a company with 6222 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Ram Kumar A.

Ram Kumar A previously worked as Principal Consultant at Mercedes-Benz Research And Development India and Senior Associate at Genpact Llc. Ram Kumar A holds B1, German Language from Max Mueller Bhavan.

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Mercedes-Benz Research and Development India

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Profile bio

About Ram Kumar A

Microsoft Certified Systems Engineer with German Language skills • A confident and reliable Microsoft Certified IT Professional (MCSE) with extensive experience of nearly 10 years with certifications in "Windows Server 2008 Active Directory, Configuring (70-640)", "Windows Server 2008 Network Infrastructure, Configuring (70-642)" and "Windows Server 2008, Server Administrator (70-646)”• Diligent in providing technical support for different Operating Systems namely Windows XP, Windows Vista, Windows 7 in a fast-paced environment to progress customers and other departments within by taking ownership and managing cases effectively • Proficient in ITIL Service Support, Server Management in addition to managing IT Networks from installation to administration• Proficient in Active Directory (and related concepts), Linux, Windows Operating systems and Networking Concepts in addition to performing automation when required for critical business reports, creating SOPs (content writing)• Acted as a Subject Matter Expert inside and outside of the Customer Support organization excellence in both technical and procedural aspects of the job

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Mercedes-Benz Research and Development India
Mercedes-Benz Research And Development India
Microsoft Certified Systems Engineer with German Language skills
bangalore, karnataka, india
Website
Employees
6222
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5 roles

Ram Kumar A work experience

A career timeline built from the work history available for this profile.

Senior Associate

Bangalore

  • Acting as a Junior IT System Administrator, resolving technical issues related to Windows Operating Systems
  • Implementation and Deployment of Windows Operating Systems, upgrades, patches, etc. for users
  • Providing constructive feedback on case handling situations, special projects and training needs
  • Interacting regularly with the various IT Support Teams in English & German Language
  • Performing automation of critical business reports, creating SOPs (content writing) in addition to designing process presentation and managing weekly critical business calls in German language
Jan 2011 - Feb 2014

Technical Solutions Consultant

Bangalore

  • Served as a Technical Support Engineer for troubleshooting HP Business Notebooks, managing all aspects of Hardware and software issues
  • Responsible for managing the Notebooks R&D Team, creating technical documents for the team and helping team members develop technical and client management skills
  • Opened and tracked tickets through resolution and give summary reports to customers
  • Developed best practices and guidelines for technical support and coordinated with IT resources for shared responsibilities
Jan 2007 - Jan 2011

Senior Customer Service Executive

Bangalore

  • Won ‘Best Colleague of the year – 2005’ and went on to Australia for critical business improvements.
  • Performed all aspects of quality control specializing in enhancing customer satisfaction, escalation resolution, training new hires and process presentation.
  • Successfully developed tools and projects within the process as part of process improvement and customer satisfaction.
Jul 2004 - Jan 2007

Front Office Assistant (It Support)

Palakkad

  • Managed the branch office’s IT Operations as well as installation, configuration, troubleshooting Hardware and Software issues including Desktops, printers and creation of individualized signatures for e-mail messages
  • Tested all critical applications as to program integrity, security, pinpointed problems, assisted in providing solutions and reprogramming
  • Provided individual training and support on request
Jun 2003 - Jun 2004
Team & coworkers

Colleagues at Mercedes-Benz Research and Development India

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2 education records

Ram Kumar A education

B1, German Language

Max Mueller Bhavan

Activities and Societies: German language had initially started as a hobby which later transformed into passion and now a carrier option..

Bhm, Hotel Management

Nirmala English Medium School

Activities and Societies: Played chess,cricket and football at school level. Played dumb charades at college level.

FAQ

Frequently asked questions about Ram Kumar A

Quick answers generated from the profile data available on this page.

What company does Ram Kumar A work for?

Ram Kumar A works for Mercedes-Benz Research and Development India.

What is Ram Kumar A's role at Mercedes-Benz Research and Development India?

Ram Kumar A is listed as Microsoft Certified Systems Engineer with German Language skills at Mercedes-Benz Research and Development India.

Where is Ram Kumar A based?

Ram Kumar A is based in Bengaluru, Karnataka, India while working with Mercedes-Benz Research and Development India.

What companies has Ram Kumar A worked for?

Ram Kumar A has worked for Mercedes-Benz Research And Development India, Genpact Llc, Hewlett Packard (Globalsoft), Mphasis, and Indus Motors.

Who are Ram Kumar A's colleagues at Mercedes-Benz Research and Development India?

Ram Kumar A's colleagues at Mercedes-Benz Research and Development India include Julio Sabino, Kishan Kumar, Abhayraj Kalal, Chaitra P G, and Ramadan Shala.

How can I contact Ram Kumar A?

You can use AeroLeads to view verified contact signals for Ram Kumar A at Mercedes-Benz Research and Development India, including work email, phone, and LinkedIn data when available.

What schools did Ram Kumar A attend?

Ram Kumar A holds B1, German Language from Max Mueller Bhavan.

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