Ram Kumar A

Ram Kumar A Email and Phone Number

Microsoft Certified Systems Engineer with German Language skills @ Mercedes-Benz Research and Development India
bangalore, karnataka, india
Ram Kumar A's Location
Bengaluru, Karnataka, India, India
About Ram Kumar A

Microsoft Certified Systems Engineer with German Language skills • A confident and reliable Microsoft Certified IT Professional (MCSE) with extensive experience of nearly 10 years with certifications in "Windows Server 2008 Active Directory, Configuring (70-640)", "Windows Server 2008 Network Infrastructure, Configuring (70-642)" and "Windows Server 2008, Server Administrator (70-646)”• Diligent in providing technical support for different Operating Systems namely Windows XP, Windows Vista, Windows 7 in a fast-paced environment to progress customers and other departments within by taking ownership and managing cases effectively • Proficient in ITIL Service Support, Server Management in addition to managing IT Networks from installation to administration• Proficient in Active Directory (and related concepts), Linux, Windows Operating systems and Networking Concepts in addition to performing automation when required for critical business reports, creating SOPs (content writing)• Acted as a Subject Matter Expert inside and outside of the Customer Support organization excellence in both technical and procedural aspects of the job

Ram Kumar A's Current Company Details
Mercedes-Benz Research and Development India

Mercedes-Benz Research And Development India

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Microsoft Certified Systems Engineer with German Language skills
bangalore, karnataka, india
Website:
mbrdi.co.in
Employees:
6222
Ram Kumar A Work Experience Details
  • Mercedes-Benz Research And Development India
    Principal Consultant
    Mercedes-Benz Research And Development India Jun 2015 - Present
    Bengaluru Area, India
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  • Genpact Llc
    Senior Associate
    Genpact Llc Jan 2011 - Feb 2014
    Bangalore
    • Acting as a Junior IT System Administrator, resolving technical issues related to Windows Operating Systems• Implementation and Deployment of Windows Operating Systems, upgrades, patches, etc. for users• Providing constructive feedback on case handling situations, special projects and training needs• Interacting regularly with the various IT Support Teams in English & German Language• Performing automation of critical business reports, creating SOPs (content writing) in addition to designing process presentation and managing weekly critical business calls in German language
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  • Hewlett Packard (Globalsoft)
    Technical Solutions Consultant
    Hewlett Packard (Globalsoft) Jan 2007 - Jan 2011
    Bangalore
    • Served as a Technical Support Engineer for troubleshooting HP Business Notebooks, managing all aspects of Hardware and software issues• Responsible for managing the Notebooks R&D Team, creating technical documents for the team and helping team members develop technical and client management skills• Opened and tracked tickets through resolution and give summary reports to customers• Developed best practices and guidelines for technical support and coordinated with IT resources for shared responsibilities
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  • Mphasis
    Senior Customer Service Executive
    Mphasis Jul 2004 - Jan 2007
    Bangalore
    • Won ‘Best Colleague of the year – 2005’ and went on to Australia for critical business improvements.• Performed all aspects of quality control specializing in enhancing customer satisfaction, escalation resolution, training new hires and process presentation.• Successfully developed tools and projects within the process as part of process improvement and customer satisfaction.
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  • Indus Motors
    Front Office Assistant (It Support)
    Indus Motors Jun 2003 - Jun 2004
    Palakkad
    • Managed the branch office’s IT Operations as well as installation, configuration, troubleshooting Hardware and Software issues including Desktops, printers and creation of individualized signatures for e-mail messages• Tested all critical applications as to program integrity, security, pinpointed problems, assisted in providing solutions and reprogramming• Provided individual training and support on request
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Ram Kumar A Education Details

  • Max Mueller Bhavan
    Max Mueller Bhavan
    German Language
  • Nirmala English Medium School
    Nirmala English Medium School
    Hotel Management

Frequently Asked Questions about Ram Kumar A

What company does Ram Kumar A work for?

Ram Kumar A works for Mercedes-Benz Research And Development India

What is Ram Kumar A's role at the current company?

Ram Kumar A's current role is Microsoft Certified Systems Engineer with German Language skills.

What schools did Ram Kumar A attend?

Ram Kumar A attended Max Mueller Bhavan, Nirmala English Medium School.

Who are Ram Kumar A's colleagues?

Ram Kumar A's colleagues are Raashith Hethur Hiriyanna, Pallavi Marge, Akhilesha A Saralaya, Chandra Sekhar, Rohit Raj, Chandra Prakash, Vishnu Suresh.

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