Daniel Ramos Email & Phone Number

Houston, Texas Area

The Woodlands, Tx

The Woodlands, Tx

Possess a strong understanding of the manufacturing industry and processes. Consult with customers on how to streamline processes, which could include a change in process, using a new area of the software, or planning a custom program or report.A comprehensive understanding of the Global Shop Solutions One-System ERP software package which includes engineering bill of material, routers, work orders, quotes, quality, CRM, inventory control, and shipping & receiving.Provide… Show more Possess a strong understanding of the manufacturing industry and processes. Consult with customers on how to streamline processes, which could include a change in process, using a new area of the software, or planning a custom program or report.A comprehensive understanding of the Global Shop Solutions One-System ERP software package which includes engineering bill of material, routers, work orders, quotes, quality, CRM, inventory control, and shipping & receiving.Provide application and troubleshooting of all applications to Global Shop Solutions customers. This involves analyzing user issues to determine possible problem sources/resolutions as well as following up with clients regarding outstanding issues.Train users in existing or new functionality in order to maximize their system's potential and usability. This process is done by conducting online & onsite training sessions across North America. Show less

Provide application support to Global Shop Solutions customers. Analyze user concerns to determine the source of the problem and provide technical solutions. Provide basic training and information to users regarding application, system usage, and procedures.Edit and create custom reports using Crystal Reports software.Perform basic queries using SQL statements.Provide online training using Webex.Record all problems, resolutions, and activities in a timely fashion. Provide… Show more Provide application support to Global Shop Solutions customers. Analyze user concerns to determine the source of the problem and provide technical solutions. Provide basic training and information to users regarding application, system usage, and procedures.Edit and create custom reports using Crystal Reports software.Perform basic queries using SQL statements.Provide online training using Webex.Record all problems, resolutions, and activities in a timely fashion. Provide all required symptom information when needed for escalation purposes. Show less

Recognized need for higher education to achieve career goals and chose to return to college to pursue a degree in HR while caring for family, and successfully operating as a free lance photographer & part time Business Development role.GPA of 3.9, graduated highest honors Magna Cum Laude.Currently enrolled in MBA - HR program (expected 2014)

Successfully managed a cross-functional management team, which launched a subsidiary business to Subsidium Inc. This required development of business identity, branding, and fostering new growth to sustain the new business model.In first year grew company billable hours to over $1M annually while managing the day-to-day operations of Subsidium and Requested Personnel permanent, contract and temporary employees. Developed and implemented new business models to meet contractual… Show more Successfully managed a cross-functional management team, which launched a subsidiary business to Subsidium Inc. This required development of business identity, branding, and fostering new growth to sustain the new business model.In first year grew company billable hours to over $1M annually while managing the day-to-day operations of Subsidium and Requested Personnel permanent, contract and temporary employees. Developed and implemented new business models to meet contractual obligations for new clients. Other responsibilities included identifying revenue opportunities with both existing and new clients, creating business proposals, negotiating business terms & conditions, and closing contract deals. Maintained great business relationships with current clients, and developed new business relationships through social networking events, professional organizations, trade shows, and cold calling. Show less

Business DevelopmentMaintained and developed excellent business customer relationships while increasing opportunities with Compaq Computer, Goodman Manufacturing, FMC Technologies, and many other Fortune 500 companies.Lead and executed bidding process with prospected clients. Developing RFP and negotiated contract requirements.Prospect and qualified new customers, initiating and establishing new relationships from the interest generation stage through to… Show more Business DevelopmentMaintained and developed excellent business customer relationships while increasing opportunities with Compaq Computer, Goodman Manufacturing, FMC Technologies, and many other Fortune 500 companies.Lead and executed bidding process with prospected clients. Developing RFP and negotiated contract requirements.Prospect and qualified new customers, initiating and establishing new relationships from the interest generation stage through to closing.Worked with executive management to develop business strategies for business growth.Project Management Managed projects to include organizational development, business performance strategies, risk management, training & development, and health & occupational safety. Managed cross-functional projects to include staffing & management of new client operations, operations analyst for systems integration, rollout of new warehouse database (WMS) implementation, web design, and corporate identity design.Managed project communications between clients, vendors, and management.Account ManagementManaged 150+ employees in several separate accounts across Houston, TXDeveloped customer relationships, which increased billing in all existing accounts by over 200%Maintained a 98% safety margin by constant coaching, on the job training, and following EHS standards. Sustained employee retention and satisfaction by implementing training & development programs and incentives for meeting business goals. Exceeded customer’s expectations by keeping operating costs low, retaining satisfied and safe employees, and exceeding our standard operating procedures. Managed Human Resources administrations, which included recruiting, interviewing, hiring, training, compliance with OSHA, FLSA, FMLA, ADA, EEO, compensation & benefits, and employee relations. Show less

Organized and maintained the hardware engineering lab and equipment. Supported hardware engineers with projects such as operational tests, and fault isolation on systems and equipment. Writing test reports based on results from product validation and verification tests conductedBuilding or reworking prototype PCBA/systems from electrical schematics and mechanical drawings Assisting in determining methods or actions to remedy malfunctions Creating and fabricating… Show more Organized and maintained the hardware engineering lab and equipment. Supported hardware engineers with projects such as operational tests, and fault isolation on systems and equipment. Writing test reports based on results from product validation and verification tests conductedBuilding or reworking prototype PCBA/systems from electrical schematics and mechanical drawings Assisting in determining methods or actions to remedy malfunctions Creating and fabricating test fixtures for R&D and production as needed Supporting hardware engineering in various engineering projects as needed Show less

Bachelor Of Science (Bs), Business Administration / Human Resources, 3.9 Gpa

Activities and Societies: SHRM

Ba, Human Resources Management

Ba, Human Resource Management