Spearhead all aspects of branch operations, including sales, customer service, staffing, and financial management, resulting in consistent revenue growth year over year.Achievements:Regional Top 10 Matrix, Branch under my management (2022)Selected as a member of Enterprise’s “Best of the Best” Program (2022)My store was ranked Top Customer Service Branch (2023).“Days Earned Growth Excellence Award” (Q2, 2023)“Days Earned Growth Excellence Award” (Q3, 2023)Lead and coach a team of rental agents, customer service representatives, and maintenance staff to achieve operational excellence and deliver exceptional customer service.Developed and implemented strategic plans to meet sales targets, exceed customer expectations, and enhance overall branch performance.Established strong relationships with key partners to identify opportunities for business expansion and increase market share.Manage branch finances, including budgeting, forecasting, and reporting. Monitor expenses and revenue to meet or exceed financial targets.Generate reports on branch performance, including sales metrics, customer satisfaction scores, and operational efficiency. Analyze data to identify areas for improvement and implement strategies accordingly.Monitored market trends, competitor activities, and customer feedback to adjust strategies and capitalize on emerging opportunities.Oversee inventory levels of rental vehicles, ensuring adequate supply to meet customer demand while minimizing excess inventory.Coordinate regular maintenance and servicing of rental vehicles to ensure they are in safe and optimal condition for rental.Collaborate with regional and corporate marketing teams to execute promotions and campaigns..Ensure compliance with company policies, rental agreements, and legal regulations. Mitigate risks related to vehicle rental, insurance, and liability.

Managed the leasing process for student housing with 190-property units (400 tenants), from initial inquiry to lease signing, ensuring a seamless and positive experience for prospective residents.Managed leasing office operations, including lease administration, applicant screening, and maintenance of leasing documentation in compliance with fair housing laws and regulations.Oversaw the leasing team, providing training, guidance, and support to ensure consistent delivery of exceptional customer service and achievement of leasing targets.Developed and implemented comprehensive marketing strategies to attract and retain tenants, utilizing online platforms, social media, and campus outreach initiatives.Conducted property tours and hosted leasing events to showcase available units and amenities, effectively highlighting the unique features and benefits of the property.Collaborated with the property management team to set leasing goals, track leasing activity, and analyze market trends to optimize rental rates and occupancy levels.Established strong relationships with university officials, student organizations, and community partners to increase brand visibility and generate referrals.Implemented leasing incentives and promotions to drive leasing activity during peak and off-peak seasons, resulting in increased lease signings and revenue generation.Conducted thorough examination and evaluation of a property to assess its condition, identify potential issues or maintenance needs, and ensure compliance with safety and regulatory standards.

Developed and executed comprehensive communication strategies to effectively engage more than 800 employees, key stakeholders, and the community, ensuring alignment with organizational goals and objectives.Managed internal communication channels, including newsletters, intranet, email announcements, and town hall meetings, to disseminate important information, updates, and company initiatives.Collaborated with department heads and senior leadership to gather information, draft content, and coordinate communication efforts across multiple departments and locations.Established and maintained relationships with media outlets, industry associations, and community partners to enhance brand visibility and reputation.Implemented employee engagement initiatives, such as recognition programs, employee surveys, and feedback mechanisms, to promote a positive work culture and enhance employee morale and satisfaction.Monitored communication metrics and analytics to evaluate the effectiveness of communication campaigns, identify areas for improvement, and make data-driven recommendations for optimization.

Conducted property tours and effectively showcased available units and amenities to prospective tenants, highlighting the unique features and benefits of each property.Responded to inquiries from students and parents regarding leasing options, rental rates, leasing terms, and property amenities, providing accurate information and guidance to facilitate the leasing process.Managed leasing inquiries through various channels, including phone, email, and in-person visits, ensuring prompt follow-up and personalized assistance to prospective tenants.Utilized marketing strategies, including social media, online advertising, and campus outreach events, to attract and engage students and increase property visibility within the student community.Prepared leasing agreements, lease addendums, and related documentation, ensuring compliance with fair housing laws and company policies.Conducted applicant screenings, including credit checks and background checks, to assess prospective tenants' suitability and eligibility for leasing.Maintained accurate leasing records and databases, including leasing activity, applicant profiles, and occupancy rates, to track leasing performance and forecast future leasing trends.

• Supervised and educated camp trainees, media members, and VIPs in the history of the space, robotics and aviation program through lectures, tours, and simulations.• Ensured that trainees are adequately instructed in all program contents and activities to ensure a successful and enjoyable experience.• Assisted in weekly registration, graduation, and coordination of trainees prior to and after completion of their camp program.• Ensured transportation arrangements were confirmed through Airport Extended Durations Coordinator and communicated to trainee.• Contributed to marketing campaigns for Space and Rocket Center.• Currently featured on front cover of latest publication for marketing in print and social media promotions.