Ramya Balasubramanian Email & Phone Number

Mississauga, On, Ca

Canada

Provide quality solutions to inbound customer and chat queries regarding the account registration, order status, claims and returnsResponsible for accurate and timely documentation of details to facilitate claim processPlace accurate orders as per customers requestIdentify customer needs through active listening to answer questions and provide exceptional customer serviceContinuously provide guidance to peers for process queriesPitched in process improvement suggestions as neededConsistent in every interaction in providing excellent service with exceptional communication skills by taking ownership of the interaction.

Canada

Highly organized and detail oriented in processing returns while navigating between multiple windows. Responsible for accurate and timely processing while meeting or exceeding the target for the day.Documented details of processes in a clear and concise manner.Working knowledge of SAP.

Ontario, Canada

Communicate with customers through inbound call queries on billing, payments, existing and new services, promotional offers and upgrade / downgrade of servicesIdentify customer needs through active listening to answer questionsAssist with troubleshooting by asking various questionMake product recommendations after actively listening to customers needsTake a consultative approach with customers who are experiencing problems with their service by owning the issue and resolutionUse multiple computer systems to research products, services, common problems, and solutions offeredDocument customer needs, interactions and outcomes in the appropriate tool Proactively identify and take additional request creation if issues cannot be resolved real timeConsistently in every interaction provide excellent service with exceptional communication skills, taking ownership of the interaction and speed of service

Hyderabad, India

Verify compliance of call quality of individual member with the prescribed rules and regulation Monitored and documented feedback sessions for 15 team members on call quality.Participated in internal calibrations along with team leader on Quality and Operations and ensured consistent scoring.

Hyderabad, India

Managed over 60-70 calls per day with average talk time of five minutes, providinginformation and solutions to credit card account holders.Resolved problems on the first call with sound product knowledge avoiding escalation ofissues keeping customers satisfied with timely resolution of matters.Promoted bank products and services according to customer’s needs.Helped company attain highest customer service ratings earned excellent rating in communication and listening skills, problem resolution and politeness.

Hyderabad, India

Consolidated leads generated by team, and distributed to dealers as per area code for quickaction and followed up with customers ensuring 80% lead closure.Managed approximately 150 leads daily from team of 15 members through database in MSExcel and ran custom reports using pivot table to facilitate managerial decisions.Provided telephonic as well as mail responses to bring awareness about new products andservices of fast growing telecom industry.Developed new customer contact list by tele-calling possible clients.Followed up with 10 distributors for closing leads generated from customer caredepartmental staff.Recommended proper sales offers for customer’s profitability.

Diploma In Holistic Nutrition And Health Coaching, Nutrition Sciences

Bachelor’S Degree, Business/Commerce, Computers

Financial Accounting, Business Economics, Business Organization and Management, Business Statistics, Taxation, Auditing, Fundamentals.