Ramya Balasubramanian Email & Phone Number

Remote

• Conducted an interactive and engaging session for a group of 18 individuals, providing in-depth hands-on guidance on fundamental Salesforce concepts.
• Utilized live demonstrations and practical exercises to enhance participants' understanding of Salesforce basics and foster a collaborative learning environment.
• Guided 18 individual climbers in navigating and mastering the Salesforce Org by providing personalized assistance and instruction on effectively utilizing the Salesforce application.
• Collaborated with other Salesforce fellow to coordinate and present weekly topics, ensuring a cohesive and well-coordinated delivery of information.

Remote

Built an app to automate the Sales process and support process in the Admin Sprint and the flow sprint.

• Collaborated with a team of developers to design and implement solutions in Salesforce for a user in CLICKED Sprint over a period of three weeks.
• Conducted user interviews and analyzed feedback to develop user stories and build process mapping using Elements cloud, aligning with the user's existing and future processes.
• Created reports, dashboards, and automated flows to streamline business processes.
• Presented the build to a group of 3 stakeholders and 60 others, demonstrating its effectiveness in addressing key business needs.
• Configured Profiles and Administrative permissions to grant/deny users access to platform features. Created Customized dashboards for the case team members to keep track of the cases assigned to them and to share.

• Collaborated with a team of 13 members by presenting a training session on SalesforceConfiguration setup and Capstone project for over 70 peers and panelists.
• Created and maintained users, including permission sets and troubleshooting passwordissues to deliver a functional Salesforce application as a part of our Capstone Project.
• Built a custom patient tracker application with a group of 5 peers while working as amember of a remote delivery team and explored process automation, including Flowsand Process builder, focusing on best practices.
• Created sales dashboards and reports that provide insight into lead pipeline and salesperformance and followed the salesforce platform security, including profiles, permissionsets, sharing rules

• Prepared and maintained design boards with sketches, fabrics, color, prints, and trimsfor 30 sarees.
• Collaborated with 2 outfitters on saree production logistics.
• Corresponded with customers to answer inquiries and resolved customer concernsthrough verbal and written communication, problem-solving techniques increasing clientsatisfaction by 20%.
• Recorded and documented 30 purchase orders using Excel software for calculating andformatting of data.

Chennai, Tamil Nadu, India

• Streamlined and resolved 50 to 100 internal queries daily to meet users' requests andlong-term interests.
• Produced 200 users with login access and proper role assignments and made sure thetesting team was able to complete their load testing without any delay.
• Maintained over 300 user login data in Excel for easy accessibility and decreased thetime to complete the daily testing.
• Led smoke testing daily with 40-50 clients to effectively solve issues in the testingenvironment.
• Resolved 25 technical problems for login and access to the testing environment bychannelizing to the right team to address the issue.

Master Of Computer Applications - Mca

Bsc Computer Science