Ramya Balasubramanian Email & Phone Number

Remote

• Conducted an interactive and engaging session for a group of 18 individuals, providing in-depth hands-on guidance on fundamental Salesforce concepts. • Utilized live demonstrations and practical exercises to enhance participants' understanding of Salesforce basics and foster a collaborative learning environment. • Guided 18 individual climbers in navigating and mastering the Salesforce Org by providing personalized assistance and instruction on effectively utilizing the Salesforce application.• Collaborated with other Salesforce fellow to coordinate and present weekly topics, ensuring a cohesive and well-coordinated delivery of information.

Remote

Built an app to automate the Sales process and support process in the Admin Sprint and the flow sprint.

• Collaborated with a team of developers to design and implement solutions in Salesforce for a user in CLICKED Sprint over a period of three weeks.• Conducted user interviews and analyzed feedback to develop user stories and build process mapping using Elements cloud, aligning with the user's existing and future processes.• Created reports, dashboards, and automated flows to streamline business processes.• Presented the build to a group of 3 stakeholders and 60 others, demonstrating its effectiveness in addressing key business needs.• Configured Profiles and Administrative permissions to grant/deny users access to platform features. Created Customized dashboards for the case team members to keep track of the cases assigned to them and to share insights across the company.

● Collaborated with a team of 13 members by presenting a training session on SalesforceConfiguration setup and Capstone project for over 70 peers and panelists.● Created and maintained users, including permission sets and troubleshooting passwordissues to deliver a functional Salesforce application as a part of our Capstone Project.● Built a custom patient tracker application with a group of 5 peers while working as amember of a remote delivery team and explored process automation, including Flowsand Process builder, focusing on best practices, scalability, and stability of createdautomation.● Created sales dashboards and reports that provide insight into lead pipeline and salesperformance and followed the salesforce platform security, including profiles, permissionsets, sharing rules

● Prepared and maintained design boards with sketches, fabrics, color, prints, and trimsfor 30 sarees.● Collaborated with 2 outfitters on saree production logistics.● Corresponded with customers to answer inquiries and resolved customer concernsthrough verbal and written communication, problem-solving techniques increasing clientsatisfaction by 20%.● Recorded and documented 30 purchase orders using Excel software for calculating andformatting of data.

Chennai, Tamil Nadu, India

● Streamlined and resolved 50 to 100 internal queries daily to meet users' requests andlong-term interests.● Produced 200 users with login access and proper role assignments and made sure thetesting team was able to complete their load testing without any delay.● Maintained over 300 user login data in Excel for easy accessibility and decreased thetime to complete the daily testing.● Led smoke testing daily with 40-50 clients to effectively solve issues in the testingenvironment.● Resolved 25 technical problems for login and access to the testing environment bychannelizing to the right team to address the issue .

Master Of Computer Applications - Mca

Bsc Computer Science