 Managed Intune policies to enforce security configurations, application deployment, device compliance, Autopilot, Policy Sets, Hybrid/Entra devices, and GPO Analytics migration. Experience in managing user accounts, licenses, and groups in Microsoft 365/Entra ID in hybrid environment. Maintain and manage chats, Teams channels, and virtual meetings within Microsoft Teams. Experience in creating conditional access policies, Multifactor Authentication, Resetting MFA, and Resolving MFA issues. Provide technical support and troubleshooting for end-users, addressing issues related to Microsoft 365 services and applications. Created and maintained documentation for IT processes and procedures, including troubleshooting guides and user manuals. Assisted with the administration of Azure Active Directory and managed user access and permissions. Administer and manage Microsoft 365 environments for a diverse client base, including Exchange Online, Intune, and Teams. Develop and maintain PowerShell scripts for automation of routine administrative tasks and reporting.

 Responsible for designing, administering, and establishing system standards within Exchange Online and email security, Microsoft Teams, and OneDrive to meet business needs. Maintain and manage apps, chats, Teams channels, and virtual meetings within Microsoft Teams. Implemented Windows 365 Cloud PCs for remote workforce, ensuring seamless access to corporate resources Managed Intune policies to enforce security configurations, application deployment, and device compliance Successfully implemented Microsoft LAPS across the organization, enhancing security by regularly rotating local administrator passwords Experience in managing user accounts, licenses, and groups in Microsoft 365 and Azure Active Directory Manage authentication methods to create a single point of access for devices, cloud and on-premise resources Experience of creating conditional access policies Multifactor Authentication, Resetting MFA, and Resolving MFA issues Responsible for configuring and maintaining O365 Retention Policies, Spam/Phishing Filters, and Email Transport Rules Responsible for Veeam Backups for all company shared drives, redirected files for end users and VMs Responsible for monitoring servers, switches, and workstations, etc. for device failures and warning alerts Discover, remediate, and validate security issues across cloud infrastructure, raising the security bar across production cloud environment Used JIRA, Opsgenie, and Zendesk to track issues and change management, responded to and resolved incidents related to cloud services, investigated root causes and implemented corrective measures Work with Microsoft and related vendors on break/fix system upkeep Create and maintain technical documentation in Knowledge Base systems

 Advance troubleshooting with applications, OS, and hardware. Powershell scripting using the PSAppDeployment Toolkit within SCCM deployments SCCM Administrator – device maintenance, software deployments, create user and device collections Manage application repackaging and delivery through SCCCM Responsible for software deployments on over 10,000 corporate desktops and laptops Responsible for vulnerability remediation of severity 4 and 5 vulnerabilities in our environment Documentation writing for manual install of software

 3RD party updates via PDQ Deploy SCCM Administrator – implement imaging, device maintenance, software deployment, create user and device collections, and other duties as assigned. Responsible for software and hardware on over 5,000 corporate desktops, laptops, and kiosks. Work closely with Technical Support staff to clear tickets and troubleshoot issues. Manage application repackaging and delivery through PDQ and SCCM Provide third level support for critical and essential applications. Provide technical guidance and training to other staff members, train others in new technology and procedures, and respond to requests for technical advice and guidance. Knowledge and experience with Windows Server 2012R2/2016, Active Directory and Group Policy. Lead technician for Macintosh hardware and software

 Technical writing/documentation for Mutual of Omaha troubleshooting issues.  Advance troubleshooting with applications and hardware. Advanced printer installation and troubleshooting. Advanced in Active Directory management. Virtual environment troubleshooting with Citrix Receiver Clients and VMware Client focus

 Responsible for software and hardware on over 3,000 corporate desktops, laptops, and kiosks. Printer Administrator for all onsite and offsite hardware which include over 250 HP/Konica Minolta/Zebra printers. Lead troubleshooter for all hardware and software issues. Advanced in Active Directory management. Organized inventory when hardware was delivered Versed using DELL Kace for administration, imaging, and deployment of desktops and laptops. Lead facilitator for inter business interactions for hardware organization and inventory. Intermediate knowledge in networking principles and techniques. Communicate with 3rd party vendors for software and hardware issues.

 Assist customers via phone to troubleshoot complex computer problems for a user base of 300. Responsible for weekly and daily backups using Symantec Backup Exec. Troubleshooter for company hardware and software issues. Responsible for installs of Xerox printers on company network. Created employees and appropriate permissions in AD. Created SQL tables for databases

 Installation of Windows 7 OS on contract companies PCs. Deployed computers and printers at Madonna Rehabilitation Hospital. Preparation of Windows PCs using Ghost or Clonezilla software.

• In charge of multifaceted clerical tasks such as: data entry, filing, record management, billing, and reimbursements.• Responsible for travel arrangements• Communicated effectively with department to plan inventory and packing/unpacking schedules for remodels.• Coordinated with HR to hire high school students to work in schools. • Entrusted to manage office in the supervisor’s absence.• Provided timely, courteous and knowledgeable response to information request.• Earned excellent marks on performance from co-workers on a weekly and monthly basis. • Ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed.