Randall Smith Email & Phone Number

Frederick, Md

Working on contract with Prince William County Schools repairing laptops and desktops under warranty. Working on the laptop carts and other equipment outside the scope of work performed by the onsite school technician. Working with various customers to repair a variety of printers including Inkjets, LaserJets, and DesignJets.

Alexandria - Manassass, Virginia

Working with manufacturers to make sure the Copiers, Printers and Wide-Format units are operational, (HP, Xerox, Canon, Konica-Minolta, OCE.) Coordinating schedule of units to be cleaned and operational and correct when going to a Customer Site. Inspect and decide the condition of equipment for future use or sale or parts. Learning the equipment as it comes into the warehouses. Working between 2 warehouses.

Alexandria, Virginia

* Trained and worked on the following HP Printers: HP F6700 Flatbed (Cardstock) HP 8350 TurboJet (Bus Wrap) printer. HP SCITEX XLJet 1500 Printer HP DesignJet 9000 and 10000 series* Also, work on Laminators, Paper Cutters, Paper Drill Presses, and all equipment that has to do with Printing, binding, and Document Presentation, within the DC metropolitan area. * Repair of HP, Xerox, and Canon printers, MFP's and Wide format Printers, and as back up for other Technicians. * Give instructions to technicians in other cities to assist in repair of their units. * Delivered/Installed and De-Installed equipment from various customers’ sites.

Chantilly, Va

Lead Technician - Supervised 6 techcicians in duties of repair, and installing/rebuilding of the Operating System for TASC. Inc. Assisted in setting up the software to be used on the Desktops, Laptops, and Printers for the company.

Dignose units over the phone to order the correct parts for the unit needing repair. Repaired Hewlett Packard units onsite back to factory specifications. Taught other Technicians on the unit they had not worked on. Worked with Wide- Format units up to 60 inches wide. Trained by HP Trainers.

Herndon, Va

Acted as Lead Field Technician with duties including dispatching technicians, assisting technicians on as need basis, communicating with supervisors regarding other technicians performance. Performed field service of computer systems, Net servers, wide format printers, color printers, large printers, under contract to Hewlett Packard. Scheduled initial and follow-up service appointments. Diagnosed service problems and ordered additional parts as necessary. "First Time Fix" candidate for HP support program. Achieved company service goals in the 7 successive quarters. Worked closely with other technicians to achieve a 90 % regional Customer satisfaction rating. Provided extended support for VAR customers. Provided 24-hour standby support every six weeks. Assisted other technicians with diagnostics and trouble-shooting of continued problems.

Electrical, Electronic And Communications Engineering Technology/Technician

Repair of Electronic Equipment - Ociloscopes, signal generators, and such, to componet level. Worked on IBM PC's and Printers at the same.

Military - Army