Randall Thompson Email & Phone Number

Washington, District Of Columbia, United States

As General Manager of Langston Golf Course, I led the strategic and operational direction of one of Washington, DC’s most storied and culturally significant golf courses. I focused on enhancing the facility’s value, honoring its rich heritage, and creating memorable experiences for our community of golfers and visitors.Operational Leadership: Oversaw comprehensive operations, including golf course management, clubhouse activities, and food service, ensuring a seamless and engaging experience for all guests.Innovative Programming: Developed unique offerings, such as the Glow Golf event, which drew in diverse audiences and introduced new players to the sport through a fun and interactive night golf experience.Commitment to Inclusivity: Championed diversity in golf through partnerships and initiatives that created a welcoming environment, expanding golf access to new and underrepresented players.Enhanced Guest Services: Implemented quality control and customer service improvements across all departments, from course operations to clubhouse management, elevating the overall guest experience.Revenue Growth: Strategized and introduced new leagues, tournaments, and community events, driving revenue while reinforcing Langston as a go-to location for local and visiting golfers.Through my role, I’m proud to have honored Langston’s legacy while modernizing its operations and expanding its impact, making it a dynamic, inclusive, and highly regarded venue within the golf community.

Washington, District Of Columbia, United States

In my role as Academy Director, I led a historic year for the Play DC Golf Academy, prioritizing accessibility, inclusivity, and growth in golf education. I focused on developing strategic, impactful programming while managing operations across three locations to create a welcoming environment for all players.Inclusive Programming: Launched initiatives to increase diversity, achieving over 80% female participation in beginner programs, reflecting our commitment to making golf accessible to everyone.Record-Breaking Instructional Hours: Oversaw nearly 5,000 dedicated instructional hours in private and semi-private lessons, providing personalized, high-quality coaching.Surge in Group Program Demand: Implemented group programming that led to a 40% year-over-year increase, highlighting the value and popularity of these sessions within our community.Community Engagement: Strengthened local connections by hosting over 50 private events, enriching both academy success and community ties.Unprecedented Learning Hours: Led efforts that resulted in students exceeding 27,866 hours of learning in 2023, setting a benchmark within the golf education community.Through these achievements, I’m proud to have contributed to the academy’s growth and commitment to providing exceptional, accessible golf education, making it a space where everyone can develop their skills and passion for the sport.

Cheverly, Maryland, United States

Cheverly Swim and Racquet Club (CSRC) is a vibrant and inclusive hub nestled in Cheverly, Maryland. CSRC serves as a beloved gathering place for over 700 families hailing from diverse neighborhoods across the Washington, D.C. area. The picturesque setting offers more than just a place to swim or play racquet sports; it provides a lush and diversified green space where members can enjoy concerts, movie nights, and much more.

National Harbor, Maryland

As the Facility Manager at Henson Creek Golf Course, I spearheaded a transformative era of success. In my first year, I achieved an impressive 12% reduction in overall operating expenses by implementing cost-cutting measures and optimizing resource allocation. Simultaneously, I drove remarkable revenue growth, increasing total revenue by over 17% through strategic partnerships and innovative initiatives. This momentum continued into the second year, with a remarkable 19% revenue increase, surpassing established targets.Notably, I led a substantial multimillion-dollar restoration project, addressing flooding issues extending to Andrews Air Force Base. This project successfully improved water quality, enhanced biodiversity, and stabilized stream and creek banks. My data-driven approach, involving financial performance analysis and market trend assessment, consistently informed revenue-boosting decisions.Building strong relationships with both players and local businesses, I increased rounds played, dollars spent per round, and unique guest numbers. Continuous financial monitoring and strategic adjustments ensured sustained and consistent revenue growth. Market research and analysis led to rate adjustments and additional revenue opportunities, resulting in significant financial gains. Collaboration with the superintendent revamped maintenance strategies, enhancing golf course playability through improved airflow, drainage, and sunlight exposure. My tenure was marked by a commitment to financial efficiency, revenue enhancement, and the enhancement of the golfing experience.

Mitchellville, Maryland

During my tenure as the Assistant Facility Manager at Enterprise Golf Course, I played a pivotal role in shaping the success of the facility. Collaborating closely with the General Manager, I led the training, supervision, and evaluation of our golf staff, resulting in a high-performing team that consistently delivered exceptional guest service. Additionally, I demonstrated a keen financial acumen by producing meticulous monthly and annual reports that guided our facility's spending decisions and ensured informed financial management. Upholding strict financial procedures, I enforced the secure receipt and disbursement of funds, mitigating the risk of errors and maintaining financial integrity.I was also instrumental in creating a safe and welcoming environment for both staff and guests through the development and implementation of control procedures, elevating overall safety standards and satisfaction. Furthermore, I organized an employee handbook and training program that emphasized consistency, exceptional customer service, and facility cleanliness, significantly improving staff performance. Notably, the successful implementation of a pace of play policy led to a remarkable 90% success rate in optimizing game flow, enhancing the player experience. Effective communication channels were established to ensure timely and accurate information dissemination regarding course events and closures, reducing inconvenience and enhancing customer satisfaction. Finally, my collaboration with Tournament Chairs streamlined the execution of a highly successful tournament program, enhancing the golf course's reputation and increasing revenue from events.

Washington D.C. Metro Area

Rockville, Md

Dorado, Puerto Rico

Operate all member and guest events/outings with as many as 288 participants and spread over 3 courses.Oversee member Handicap program growing by an average of 4 members per month.Assist the Director of Agronomy with daily maintenance and preparation of the 6 acre practice facility.Lead a staff of more than 35 daily employees.Coordinate the arrival and departure procedures for all high profile groups and guest of the Ritz Carlton Reserve.Operate a caddy program of 25 employees.

Laytonsville, Md

Merchandize and operate a Golf Shop with merchandise sales exceeding $185,000 and rounds exceeding 25,000. Operate golf tournaments and corporate events/outings with 80 to 180 participants. Organize Men & Women Golf Association’s heavily attended events.Manage a fleet of a minimum of 70 golf carts, driving range and hitting areas. Conduct over 300 private and group lessons per year. Organize a junior program of 50 participants that promotes fun, competition, and year-round play.Montgomery Country Club - established in 1963 on the Green Lane Farms Turf Farm - offers golfers the perfect blend of relaxation and championship golf. This par-72, traditional layout course was designed by world-renowned architect, Mr. Edmund Ault. Montgomery Country Club is widely recognized for its superb layout and conditioning.

Washington, Dc

Managed a high volume Golf Shop with merchandise sales of $750,000 and rounds exceeding 90,000.Assisted in all areas of golf operations earning over $5,000,000 in 2012 & 2013.Scheduled and organized golf tournaments with 40 to 120 participants.Managed fleet of 120 golf carts and 85 hand cartsConducted over 250 private and group lessons. Oversaw 150 real and artificial hitting areas, 3 practice holes, and 4 practice greens.Performed club repair.Briefed and organized a team of over 20 employees on daily events.Managed handicap system.

Washington, Dc

Researched and implemented environmental friendly alternatives.Implemented waste reducing strategies in all golf operations.Organized a golf operations waste stream guide to simplify recycling.Constructed and implemented a handbook intended to promote a Zero Injury workplace.

Washington D.C. Metro Area

Conducted programs to progress junior golfers of all skill levels.Assisted in the coordination of a junior golf tour consisting of 8 tour sites.Partnered with DC Public Schools to implement and teach a golf curriculum at 50 schools.Conducted golf etiquette and rule seminars.Organized semi-annual clothing drives with 100% private club donations.

Richmond, Virginia Area

Oversaw daily operations of facility maintenance and revenue generating operations.Taught junior clinics, lessons, camps, on an average of 25 hours per week in season.

Bachelor Of Science, Environment Studies

Education record