Randi Warner, Pmi-Pmp, Pmi-Acp, Pmi-Rmp, A-Csm Email & Phone Number

Santa Clara, Ca, Us

San Jose, Ca, Us

CISCO SYSTEMS INC. // Customer Program Manager // 2022-Present. Lead customer program management and Advanced Professional Service engagements leveraging strategic operational skills necessary for executing cross-functional programs. I adeptly oversee budgets, schedules, and teams, reflecting my ability to manage large-scale processes and prioritize effectively. Communicating with diverse stakeholders and handling escalations, I've shown strong collaboration and problem-solving skills, essential for driving projects to successful outcomes. Developing proactive roadmaps and driving technology adoption, I bring strategic insight to product development, while my careful management of project documentation and resourcing showcases my organizational strength and attention to detail.• Developed USPS Automation team’s GTM strategy, Automation Team and Practices and internal business processes (using JIRA, GitLab and Microsoft PowerAutomate).• Manage all customer programs within Defense Industrial Base (DIB) inside National Security Organization (NSO). (13 individual customers in the DIB Portfolio.)• Lead multiple migration and testing strategies for new technical automation solutions rollouts, resulting in increase in Advanced Services contract.• Complete roadmap and strategy for customer delivery, creating an avenue for increased revenue scope to expand enterprise-wide.• Proactively monitor budget for the DIB customers along with opportunities and additional bookings for FY24.

Idaho Falls, Id, Us

Led IT teams across full software development lifecycle (SDLC), including roadmap development, vendor selection, process development, change management, escalation resolution, test plan development, risk planning and mitigation and product delivery and implementation. • Led IT teams through the full software development lifecycle, including roadmap development, vendor selection, and product delivery.• Managed the department's largest program, enhancing the ServiceNow ecosystem for 5K end users.• Strategically planned and meticulously oversaw delivery, integration, testing, and post-launch support in collaboration with dedicated teams, while expertly managing project/scrum teams to guarantee punctual deliverables and uphold exceptional performance standards.• Implemented ServiceNow platform enhancements, improving governance, risk, and compliance (GRC) and increased visibility leveraging the CMDB for CIs.• Designed and launched a dynamic project reporting platform (PPM) to streamline internal monitoring of project KPIs (budget actuals, time to close, etc.), and conducted in-depth Quarterly Internal Project reviews.

Viby J, Dk, Dk

Provided pre-sales through post-delivery project management. Conducted cross-functional meetings, supported development of technical proposals for websites, payor, and application integration, reporting to stakeholders and internal leadership, managing change orders and site launches, and creating roadmaps and customer release planning. Internal PMO process development and KPI measurements.

Morrisville, Nc, Us

Dayton, Oh, Us

Louisville, Kentucky, Us

Bachelor Of Science Business Administration, Information Technology Management

Master Of Science In Management And Leadership