Randy Reid Email and Phone Number
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With a robust career at Credit.com, our team has seen substantial growth in customer engagement and service management, thanks to a commitment to manufacturing process improvement. As Product Manager, my role encompasses driving product strategy and fostering innovation, leveraging my certification as a SAFe® 5 Product Owner/Product Manager. My core competencies lie in analyzing complex data sets to inform product development, ensuring our offerings align with user needs and market trends. At Credit.com, we share a mission to deliver financial empowerment, and my expertise in customer engagement plays a pivotal role in this endeavor.
Credit.Com
View- Website:
- credit.com
- Employees:
- 47
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Product ManagerCredit.Com Oct 2021 - Present
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Lead Data AnalystCredit.Com Aug 2021 - Oct 2021Utah, United States
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Data Reporting AnalystCredit.Com Jan 2020 - Oct 2021North Salt Lake
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Director Of Member ServicesProgrexion Sep 2018 - Sep 2019West Valley, Utah-Direct and develop company operations team of operations managers, 11 team leads, and 200+ credit advisors, handling inbound/outbound calls, emails, and chats. -Steer the development program with respect to train, coach and educate a team of first-time leaders regarding performing KPI and eSAT teams. -Perform analysis of markets to identify excessive gaps as well as design and deploy new agent tools in an effort to more efficiently set, measure to meet company and team metrics. -
Assistant Director Of Client RetentionProgrexion Feb 2015 - Sep 2018West Valley - North Salt Lake, Utah-Directed, guided, and encouraged a team of operations managers, 13 team leaders, and more than 160 call center agents across two locations within an inbound/outbound client retention environment.-Ensured the adequate management of the client retention and supervised special project teams, assigned to increasing the company’s monthly revenue.
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Operations ManagerProgrexion May 2012 - Feb 2015North Salt Lake, Utah-Built and administered a highly skilled team of up to 8 front line leaders and over 130 call center agents in an inbound service and retention environment. -Fostered congenial relationships with cross-functional management for deploying procedures, metrics and scorecard improvement, employee policy, workforce management, and forecasting, employee engagement initiatives, and quality assurance standards.
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Team LeadProgrexion Apr 2010 - May 2012Provo, Utah-Supervised, coached and formed a team of more than 20 call center agents. -Provided strategic guidance, instruction, direction, and leadership to a group of individuals for the purpose of achieving an essential result and group of aligned results.
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Credit SpecialistProgrexion Dec 2008 - Apr 2010Provo, Utah-Received inbound calls in high-volume call center environment. -Assisted clients with the case set up, billing inquiries, case status updates, answered questions, handle complaints, and worked to find a resolution to clients’ concerns.-Educated clients on various services, programs, and promotions, to ensure client satisfaction and retention.
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Sales RepresentativeOrangesoda May 2008 - Nov 2008American Fork, UtahFrom SEO Inbound Marketing to SEM, social media marketing, reputation management, content marketing, PPC and so much more, our breadth of products and services are designed to help you establish a strong online presence, drive awareness and conversions and development long-term growth and engagement with your customers.
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Customer Service RepresentativeDialoge Marketing Jan 2006 - Apr 2008Orem, Utah
Randy Reid Skills
Randy Reid Education Details
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Business Administration And Management, General
Frequently Asked Questions about Randy Reid
What company does Randy Reid work for?
Randy Reid works for Credit.com
What is Randy Reid's role at the current company?
Randy Reid's current role is Product Manager at Credit.com | Certified SAFe® 5 Product Owner/Product Manager, Customer Engagement.
What is Randy Reid's email address?
Randy Reid's email address is ph****@****ail.com
What is Randy Reid's direct phone number?
Randy Reid's direct phone number is +180147*****
What schools did Randy Reid attend?
Randy Reid attended Utah Valley University.
What skills is Randy Reid known for?
Randy Reid has skills like Customer Service, Leadership, Team Leadership, Microsoft Word, Microsoft Excel, Call Centers, Process Improvement, Powerpoint, Strategic Planning, Training, Business Process Improvement, Contact Centers.
Who are Randy Reid's colleagues?
Randy Reid's colleagues are Rachele Dalton, Alan Lemasney, Tallyn Talbot, Cameron Stringham, Brandy Warner, Ramu B., Travis Midgley.
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Randal Reid
Denver Metropolitan Area5gmail.com, swbell.net, molycorp.com, gmail.com, neomaterials.com4 +197297XXXXX
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2sbcglobal.net, regions.com -
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