Randy Smith Email & Phone Number

Raleigh-Durham-Chapel Hill Area

• Global Leader in Cloud Customer Experience and Contact Center Solutions in 100 countries with a $1.4B annual revenue
• Led and mentored a team of professionals, including Senior Manager for Global Physical Security, Senior Regional Facilities Manager, Site Facility Managers, and Coordinators, who oversee facilities operations across 16.
• Managed a operations budget alongside a Capex budget overseeing more than 300,000 sq ft of commercial office space, including both direct leave and managed service offices, to ensure efficient operations and strategic.
• Led a company-wide initiative to revolutionize physical security protocols that involved the design, development, and implementation of comprehensive physical security policies and practices, bolstered by the selection.
• Achieved millions of dollars in savings by leading the effort to relocate and decommission multiple data centers in North America. Spearheading the transition from on-premise enterprise servers to cloud based.
• Drives comprehensive commercial real estate strategies encompassing site selection, financial analysis, and lease negotiations that reduce leasing costs, support portfolio expansion, and increase revenue through.

Raleigh-Durham-Chapel Hill Area

• DOMINO’S |Ann Arbor, MI Largest Pizza Company in the World based on Global Retail Sales with 17,600 locations in over 90 Markets with $4.2B annual revenue
• Led all aspects of the construction process for corporate franchise stores, including feasibility studies, site selection, store design, real estate leases, GC selection, bidding, equipment orders, warranty issues.
• Demonstrated leadership in building and maintaining relationships with franchisees, facility operations teams, utility companies, architectural & design firms, and general contracting firms
• Developed and implemented the company’s high-growth national portfolio of franchise development services, real estate site selection, design and construction, and franchise operations
• Keen capability to diagnose, manage, prioritize, and resolve maintenance issues quickly and efficiently, including assigning repairs

Ann Arbor, Michigan, United States

• Successfully directed the design/build of a $16M company innovation lab encompassing 33,000 SF of new construction, managing a diverse executive cross-functional team
• Led and directed the maintenance and renovation program for 350 U.S. corporate stores, managing an annual operating budget of $5M and a CapEx budget of $3M
• Led the Executive Leadership Team through an 18-month holistic design and construction process for the Domino’s World Headquarters renovation. Directing a team of over 50+ team members that supported the project
• Appointed as the company lead for negotiating leases and amendments with long-term landlord. Achieved significant wins, including securing favorable tenant improvement allowances, obtaining best-in-class square footage.
• Recruited, led, managed, supervised, coached, and mentored ten direct reports, working with internal and external stakeholders from housekeepers to the CEO, handling more than 3,000 maintenance requests a year with an.

Ann Arbor, Michigan

• Managed real estate, facilities, utilities maintenance, safety & security, environmental, energy management, and general services for 120 retail locations in the Midwest
• Responsible for a $1.5M annual budget covering life-cycle maintenance, emergency repairs, upgrades, and store remodels
• Accomplished cost reductions and cost control of $2M annual project budgets by guiding managers and staff through complex issues to focus on the most important projects to impact revenue
• Directed and executed real estate activities for real estate portfolio, including leases, building acquisitions & dispositions, site selection, evaluation, and property management
• Oversaw due diligence, entitlements, environmental, jurisdictional requirements, estimating, architectural building design, site engineering, permitting, and project scheduling from acquisition through construction.
• Set expectations on complex projects with facility and equipment vendors providing projections and establishing lead times

Ionia, MI

• Led the coordination with cross-departmental teams in the design and construction of a multi-phase $2.5M renovation project of 14,000 SF
• Devised and implemented effective strategies and contingency plans to mitigate and resolve issues increasing efficiencies
• Managed all post construction issues related to construction and equipment warranties
• Gained proficiency in reading and understanding architectural, structural, mechanical, electrical, and civil engineering documents and blueprints
• Oversaw the design and construction activities by scheduling critical path milestones, expediting change orders, and managing punch-lists

Master Of Business Administration - Mba, Business Administration And Management, Real Estate

Bachelor Of Science - Bs, Facilities Management

Associate Of Applied Sciences, Architectural Technology/Technician