Randy Smith Email & Phone Number

Raleigh-Durham-Chapel Hill Area

Global Leader in Cloud Customer Experience and Contact Center Solutions in 100 countries with a $1.4B annual revenue ● Led and mentored a team of professionals, including Senior Manager for Global Physical Security, Senior Regional Facilities Manager, Site Facility Managers, and Coordinators, who oversee facilities operations across 16 office locations throughout North and South America● Managed a operations budget alongside a Capex budget overseeing more than 300,000 sq ft of commercial office space, including both direct leave and managed service offices, to ensure efficient operations and strategic investments● Led a company-wide initiative to revolutionize physical security protocols that involved the design, development, and implementation of comprehensive physical security policies and practices, bolstered by the selection and installation of security technologies to ensure the safety of employees, assets, and offices● Achieved millions of dollars in savings by leading the effort to relocate and decommission multiple data centers in North America. Spearheading the transition from on-premise enterprise servers to cloud based solutions, optimizing space utilization, and reducing maintenance costs to support business units better ● Drives comprehensive commercial real estate strategies encompassing site selection, financial analysis, and lease negotiations that reduce leasing costs, support portfolio expansion, and increase revenue through innovative tenant improvement initiatives● Led a diverse property portfolio, overseeing operations, optimizing occupancy rates, and delivering consistent revenue growth utilizing market research and emerging trend analysis ● Ensures global team compliance with a variety of legal and regulatory standards such as ISO, HDS, SOC 2, and GDPR, and proactively addresses audit concerns through strategic change management actions to foster regulatory excellence

Raleigh-Durham-Chapel Hill Area

DOMINO’S |Ann Arbor, MI Largest Pizza Company in the World based on Global Retail Sales with 17,600 locations in over 90 Markets with $4.2B annual revenue● Led all aspects of the construction process for corporate franchise stores, including feasibility studies, site selection, store design, real estate leases, GC selection, bidding, equipment orders, warranty issues, contract negotiations, construction management, estimating, store opens and closeouts● Demonstrated leadership in building and maintaining relationships with franchisees, facility operations teams, utility companies, architectural & design firms, and general contracting firms● Developed and implemented the company’s high-growth national portfolio of franchise development services, real estate site selection, design and construction, and franchise operations ● Keen capability to diagnose, manage, prioritize, and resolve maintenance issues quickly and efficiently, including assigning repairs

Ann Arbor, Michigan, United States

● Successfully directed the design/build of a $16M company innovation lab encompassing 33,000 SF of new construction, managing a diverse executive cross-functional team● Led and directed the maintenance and renovation program for 350 U.S. corporate stores, managing an annual operating budget of $5M and a CapEx budget of $3M● Led the Executive Leadership Team through an 18-month holistic design and construction process for the Domino’s World Headquarters renovation. Directing a team of over 50+ team members that supported the project● Appointed as the company lead for negotiating leases and amendments with long-term landlord. Achieved significant wins, including securing favorable tenant improvement allowances, obtaining best-in-class square footage rates, and initiating numerous improvements with landlord services● Recruited, led, managed, supervised, coached, and mentored ten direct reports, working with internal and external stakeholders from housekeepers to the CEO, handling more than 3,000 maintenance requests a year with an average completion in under 24 hours

Ann Arbor, Michigan

● Managed real estate, facilities, utilities maintenance, safety & security, environmental, energy management, and general services for 120 retail locations in the Midwest● Responsible for a $1.5M annual budget covering life-cycle maintenance, emergency repairs, upgrades, and store remodels● Accomplished cost reductions and cost control of $2M annual project budgets by guiding managers and staff through complex issues to focus on the most important projects to impact revenue● Directed and executed real estate activities for real estate portfolio, including leases, building acquisitions & dispositions, site selection, evaluation, and property management● Oversaw due diligence, entitlements, environmental, jurisdictional requirements, estimating, architectural building design, site engineering, permitting, and project scheduling from acquisition through construction completion ● Set expectations on complex projects with facility and equipment vendors providing projections and establishing lead times

Ionia, Mi

● Led the coordination with cross-departmental teams in the design and construction of a multi-phase $2.5M renovation project of 14,000 SF ● Devised and implemented effective strategies and contingency plans to mitigate and resolve issues increasing efficiencies● Managed all post construction issues related to construction and equipment warranties● Gained proficiency in reading and understanding architectural, structural, mechanical, electrical, and civil engineering documents and blueprints● Oversaw the design and construction activities by scheduling critical path milestones, expediting change orders, and managing punch-lists

Master Of Business Administration - Mba, Business Administration And Management, Real Estate

Bachelor Of Science - Bs, Facilities Management

Associate Of Applied Sciences, Architectural Technology/Technician