Randy Solis Email & Phone Number

San Jacinto, Ca, Us

San Jacinto, Ca, Us

California, United States

- Successfully leading large-scale projects, including Citrix Cloud Migration, M365 Migration, Mobile Iron to MS Intune, and Avaya/Cisco to Zoom migration across multiple sites and thousands of users for Humana, one of the largest insurance providers in the US.- Proficient in managing projects using a hybrid approach, combining Agile methodologies, using SAFe and Scrum framework with traditional Waterfall methods to ensure flexibility and efficiency.- Maintained a satisfaction rate exceeding expectations by managing projects with up to 40 stakeholders, coordinating seamlessly with vendors, proactively identified and managed potential risks, minimizing disruptions and ensuring smooth project progress.- Implemented initiatives to improve internal project management processes, including documentation enhancements and the design and implementation of a SharePoint for the PMO, featuring a centralized project tracker for executive-level project status monitoring.-Received positive client feedback and was recognized for leadership in various projects, demonstrating clear communication and exceptional expertise in project management

Costa Rica

- Collaborated with 80+ financial institutions in US, successfully implementing finance applications such as Zelle in different banking cores like DNA, Portico, Premier, DataSafe, Cleartouch, Spectrum, etc.- Provided support for project managers in the USA and Costa Rica as a Subject Matter Expert (SME), assisting with escalations, training, and guidance for the projects.- Offered leadership, accountability, and ownership for all aspects of the project life cycle, ensuring that success criteria are defined to promote alignment and actively managing a successful client experience, resulting in high customer satisfaction survey scores.- Kept all stakeholders (internal & external) engaged in the project, aligned on expected outcomes, and informed about what is occurring throughout the project, leading to successful results.

Heredia, Costa Rica

- Managed projects of high complexity and visibility within the Bimbo account integrating agile frameworks such as Scrum alongside waterfall methodology, making a significant contribution to the organization's achievement of strategic goals. Scoped projects included network implementations and refreshes, server builds, optimization of operational processes, as well as voice/conferencing projects and data center migrations.- Executed two pivotal projects to renew the contract and restore the account to a positive status with the client, overseeing a team of over 25 resources, including engineers, field services, problem managers, operations, and people managers. Successfully navigated challenges such as resource shortages, time constraints, constant changes in scope, and poor documentation.

Heredia

- Conducted black box testing with a focus on user experience, ensuring the quality of software products.- Planned, constructed, and executed release tests to validate system functionality.- Created comprehensive test plans, meticulously adhering to testing standards, guidelines, and methodologies specified in the testing approach.- Ensured that all testing results were easily accessible and understandable to relevant stakeholders.- Coordinated defect resolution functions, meticulously tracking test defects to closure and maintaining an up-to-date defect repository.- Facilitated defect coordination functions, including the creation and distribution of test status metrics as required by the project, actively participating in meetings and defect calls.

Operational Change Manager- Approver:- Led change management processes for data network operations, focusing on implementing changes in the production environment and analyzing technical configurations on network devices.- Coordinated with project managers, vendors, and engineers to execute physical and logical changes.Reviewed projects and implementation plans, providing initial approval for the project.Break-Fix Change Project Coordinator:-Collaborated with the Network Operations Center (NOC) to implement changes, managing tickets on a daily basis with updates and calls.-Participated in various meetings with customers, including Change Approval Board meetings, to obtain change approval.-Created change records and implementation plans for specific projects or changes.

Master Of Business Administration - Mba, Finance

Bachelor'S Degree, Electronics And Communications Engineering