Randy Short Email & Phone Number

Washington, DC, US

Washington DC-Baltimore Area

Madrid, Community Of Madrid, Spain

New Castle, Delaware, United States

• Led reporting transformation efforts to help consolidate key metrics from multiple trusted data sources, improve data integrity and create executive dashboards to better equip management to allocate resources
• Developed a management control assessment model that randomly selects cases to be evaluated by a rotating series of managers to reduce selection bias and risk
• Crafted various highly customized, but automated, Tableau and Power BI dashboards for monitoring data integrity, client insights & satisfaction
• Automated manual reports to improve reporting capacity (manual touch point reduction by 72%)
• Operated capacity planning models to help improve client portfolio allocation across staff
• Responsible for Daily, Monthly, Quarterly, and Ad hoc reports on key performance indicators for North America Service management

Greater Philadelphia Area

• Analyzed top client ask gaps in service by collaborating across multiple business units including product and service partners. Presented self-service solutions clients can use to global service heads
• Dissected large data sets to understand the root causes of large amounts of blank data points. Presented analysis to senior management
• Organized a data quality cleanup effort that created tools to systemically close over 200,000 aged client inquiries
• Partnered with team members to construct a return on investment and user story prioritization report on tech initiatives worth in excess of $20 million
• Collaborated with technology and business partners on a pilot to help customer service officers better access accounts across borders

Newark, DE

• Experimented with and proposed different data visualization outputs to improve the efficiency of financial reporting to clients
• Produced financial reports on ESG Mutual Funds & ETFs' performance and client value
• Gained experience in the financial services industry and the responsibilities of Registered Investment Advisors
• Observed and learned from investment meetings between Registered Investment Advisors at the firm

New Castle, Delaware

• Re-engineered activity plans to give clients a better understanding of the implementation of their banking product(s)
• Shadowed implementation specialists to learn how to provide exceptional service to institutional clients
• Piloted new communication methods via various forms of multimedia (internal social media, email templates, & newsletters) to improve knowledge flow between North America Implementations and other business units

Córdoba Province, Argentina

I volunteered as an English teacher at Parque Congreso in Córdoba, Argentina. Along the way I had the pleasure of teaching students from the ages of five to sixty-five, collaborating with my counterparts from Poland and Brazil and organizing activities for many of the young children. I would also engage in weekly meetings with other volunteers where we.

Selbyville, DE

• Served as a leader in a diverse set of classrooms and grade levels
• Instructed and led classes under minimal guidance across multiple schools
• Worked to instill the idea of personal accountability to students

Millsboro, DE

• Performed excellent customer relations skills under intense time constraints
• Developed great interpersonal skills among coworkers and management
• Consumed dozens of Blizzards and milkshakes (allowed by management)!

Master Of Business Administration - Mba

Relevant Courses: Strategic Management, Marketing for Strategic Advantage, International Management, Financial and Managerial Accounting.

Bachelor Of Arts (Ba), Economics & International Relations, 3.94

Activities and Societies: President of the International Relations Club, HenMUN, Alpha Phi Omega service fraternity, Hablar Sin Parar.