Randy Glover Email & Phone Number

Singapore

Singapore

• Provided leadership and oversight for all services functions to the premier Tier 1 network provider throughout Asia. Primary customer advocate for bridging gaps between internal organizations and customer expectations.
• Provided customer executive communications for operational performance KPIs on a weekly, monthly and quarterly basis
• Escalation point for technical case resolution and root cause analyses
• Led deployment project teams for professional services through the entire project lifecycle from developing customer quotes and proposals, providing the detailed design, commissioning and testing the system.

Dallas/Fort Worth Area

Completed project management engagements in the technology industry for global hardware and software infrastructure deployments. Provided project management consulting services for ItsOn, Inc. for the greenfield delivery and multi-partner integration of a cloud-based OSS/BSS software solution for a new mobile service provider in the North American market.

Dallas/Fort Worth Area

• Professional Services, Networking and Service Providers - AmericasPlanned and managed video optimization and traffic management platform and Unix-based software application rollouts for wireless service providers in.
• Led the project team through the entire project lifecycle from developing customer quotes, providing the solution design, commissioning software, issue resolution, customer network activation and obtaining final.
• Improved communication and streamlined handoff between organizations by developing standard templates, internal processes and customer-facing documentation.
• Forecasted PS revenue and gross margin analysis for individual projects and for the Americas region.

Dallas/Fort Worth Area

Program Management Office, Global Professional ServicesSupported global services teams by establishing standard project management practices, procedures and guidelines for professional service projects sold to domestic and international customers. Identified, developed and documented best practices for partner management, project status reporting and.

Plano, TX / Bridgewater, NJ

Planned and executed network deployment projects for global manufacturer of optical network and data communications equipment (DWDM and core routers). Developed project plans and detailed schedules for multiple site buildouts for small to medium size domestic and international carriers and MSOs. Directed internal company resources and external contractors.

Applied management and business expertise in real estate investments, business investments and property management services.

Directed intense optimization program to reduce off-net circuit expenses through carrier rate negotiations, migrations to other carriers, bill disputes and decommission of unused capacity. Negotiated requirements, rates and terms for access systems and infrastructure circuits from domestic telecommunications service providers.

Managed production of high level network designs, project cost estimates and engineering documentation for fixed long haul and metro access networks (optical and microwave). Planned and managed space, power and site requirements for 115 leased improved space, carrier-neutral collocation providers and owned network sites.

Mexico City Area, Mexico

Negotiated and actively managed equipment, services and consulting contracts for nationwide wireless network deployment project in Mexico. Contracts included major infrastructure equipment and construction vendors, back office software and systems, leases, purchase agreements and engineering consulting firms, with a value of over $600M.

Master Of Business Administration (M.B.A.)

Bs, Eet