▪ Assist with receiving, inspecting, and quality validation for over $30 million in product monthly, utilizing established processes and systems to ensure accuracy and to also make accept/reject determinations. ▪ Presented the operational case for change to leadership and moved forward with re-designing and re-organizing the department layout which improved throughput by 27%. ▪ Currently implementing Agile/Scrum principles to devise short and long-term improvement strategies that will lead to sustainable processes that identify and eliminate waste.

Offered a variety of training and consultative services that improved organizational processes for companies throughout the United States. This was accomplished through the use of full-scale curriculums that provided step-by-step instruction for establishing continuous improvement practices and implementing Agile methodologies.▪ Managed a staff of 12 associates, providing daily and strategic guidance regarding all expectations associated with company values, customer service, and L&D offerings.▪ Ensured financial solvency and operational fluidity of the business through well designed procedures and protocols. ▪ Oversaw the preparation for Agile activities at the team and program levels.▪ Facilitated Agile-Scrum ITIL®, Continual Improvement and Process Control/Organizational Change training sessions, workshops, and consultancies for domestic and international audiences with total participants eclipsing 9000.- Achieved a 96% certification success rate for domestic participants and 85% internationally- Leveraged Agile Sprint Planning, Project Management, and Business Process Improvement knowledge to align consultative services with expected outcomes.▪ Expanded training offerings to include web-based digital learning tools and interdependency posters that were used to reinforce process adaptations and challenge the old norms. ▪ Offered consultation as a service to assist with devising and implementing IT Service managementstrategies. - Notable Clients: Georgia State Board of Regents, Floyd Medical Center, GMAC Financial Services, ServiceNow Corporation, and Argonne National Labs▪ Assisted with the implementation of process improvement initiatives by providing hands-on consultation during the planning, execution and control phases respectively.- Applied knowledge of the firm to the process to ensure compliance with established policies and guidelines

▪ Met with prospective clients to review and validate the prospects of Open View’s SaaS solutions. ▪ Prepared and delivered high-impact presentations, pilots, and proof of concept at customer sites. ▪ Served as liaison between the IT and Sales department to ensure the proposed technical solution being able to deliver customer value. ▪ Partnered with company executives to review the implementation strategy for the selected services.

▪ Developed course curriculums and facilitated lectures associated with Enterprise Technologies, TCP/IP, Webmaster Foundation, NT Server & Workstation 4/0 and Internet Information Server. ▪ Recruited and hired instructors and ensured that all classrooms were organized according to standard guidelines.