Randy Repka Email & Phone Number

Remote

Stowe, Vermont

Drove innovation in internal communications to 5K+ Travel & Lifestyle Consultants in 23 countries. Successfully shifted colleague communications from email to an interactive intranet platform featuring relevant news, accessible tools and resources, and engagement opportunities. Developed a strategic approach to consildating critical content and improving the user experience for frontline consultants.

Greater New York City Area

Managed a team responsible for the creation, management and delivery of servicing communications. Reviewed content to ensure the verbiage reflected our desired style and voice. Built and managed capabilities which were designed to add controls into our end-to-end communications delivery network. The mission was to ensure that customers received accurate, reassuring and timely communications which enhanced their relationship with American Express.

New York/New Jersey

As a Customer Engagement Director, my role consists of leveraging various sources of customer feedback in order to determine trends, identify pain points/issues and provide guidance to business partners in order to deliver the optinal user experience. This position requires strong analytic and strategic thinking, relentless problem solving and exceptional project management capabilities.

It is my responsibility to ensure that American Express Prepaid Cardholders have the optimal customer experience when using their Prepaid Card to purchase goods and services. This includes resolving operational issues, increasing coverage and marketing/training for merchant partners.

Provided comprehensive support to the Retail Client Management Teams across Merchant Services. My responsibilities included building relationships with key trade associations, monitoring trends and activities within the Tradiitonal Retail space and spearheading special projects on behalf of our merchant partners.