Randy Steele Email & Phone Number

Remote

Bedford, Ohio, United States

Responsibilities:• Use listening and problem-solving skills to troubleshoot client issues – networking/hardware issues, data integrity issues, permissions, performance issues, procedural processes etc. in a timely manner• Utilize time management skills to effectively and efficiently resolve multiple client issues• Write/execute data utility programs, SQL scripts to correct various issues• Trace software, run SQL queries, review system logs to determine root causes of issues• Keep clients informed of progression with issues and provide follow up as necessary• Use quality decision making skills in a timely matter, sometimes with incomplete information and under tight deadlines and pressure• Build peer relationships and collaborate with other departments as necessary to expedite resolutions• Be driven by results to achieve team goals, establishing integrity and trust with the team and clients while remaining customer focused• Promote and maintain a high quality, professional, service-oriented company image among clients, including verbal and written communication efforts• Be keen on self-development, sometimes “learning on the fly” to keep up to date on product changes and enhancements• Assist with testing of the various products as needed• Prepare and execute client trainings/documentation/presentations as necessitated by the job• Participation in our annual User Group Meeting (UGM) as a class presenter, one-on-one client guru, and facilitating client socialization/networking

Cincinnati, Ohio, United States

Cincinnati Area

Successfully schedule service calls, approved quoted jobs and preventive maintenance work orders while adhering to each customers service level agreements. Insuring technicians have everything needed to make all jobs a success.

Remote

United States

● Maintain WordPress pages, posts, plugins, and all other website content.● Ensure the website and database are backed up routinely.● Create new pages as requested and applied styles as appropriate.

Consists of calling members to advise of prescription costs and obtain payment or get authorization to charge credit card on file.

Support specialist - Cornerstone Services Group - West Chester OHSeptember 2005 - January 2008 Dropship department- Contact vendors via phone and email to get updates on shipping dates for customer orders and clarification on product features. Relay all important information to customers as expected. Traffic department- Contacted shipping companies to set up delivery appointments if customer had difficulty doing so. Sent return authorizations to shipping companies when items arrived damaged or incorrectly and ordered replacements. Sent re-consignment authorizations when merchandise needed to be delivered from another trucking company for delivery. Filed claims with trucking company's when items were damaged in transit and offer compensation to customers for the convenience.

Certificate Of Completion Of The Online Software Engineering Program, Computer Software Engineering

Module 1: Programming Fundamentals - After diving into the fundamentals of programming, students get comfortable with object-oriented.

Associate'S Degree, Computer And Information Systems Security/Information Assurance