Leading a set of Enterprise Service Modernization practices which accelerate business innovation and transform the delivery of services for our customers. I have the privilege to lead very talented teams which are dedicated to delivering these transformative experiences.• Driving business value for our customers• Developing strategies which align go-to-market with our technology partners• Product Management and Development mapped to P&L goals• Building deep connected and trusted relationships across our companies, partners, and clients

Leading the excellence in delivery of IT services to the Black & Veatch business. Meeting or exceeding targeted performance objectives, modernizing hardware and software platforms and restructuring service provider capabilities to improve the brand of IT. Accountable for global infrastructure management and optimization for all areas of:• Data Centers, Office Locations, and Job Site Locations• Public Cloud Architecture • Enterprise Service Management• Voice and data Telecommunications• Data Storage• Hyper Converged Infrastructure• End User ComputingDevelop strategies and implement new products, processes, and services that align to key business targets, performance objectives, and align to digital transformation needs.Some recent projects include:• Lead multi-year IT Transformation initiative to modernize technology services• Global ServiceNow Implementation tied to new Service Provider Experience optimization• Enabling production implementation and workload migration to Azure public cloud• Organizational change management for complete modernization of services and infrastructure• Multi-year overhaul of global network to enable modern workload deployment• Leading IT governance groups that align strategic and tactical IT capabilities• Enable HCI standardization and deployment to on-prem data centers• Secure Cloud Endpoint enablement to enable business agility and reduce YoY cost through Virtual Applications and Desktops• Revamping End User Compute to enable modern device mgmt and Windows 10 globally• Envisioned and led multi-team Cloud Security and Mobility implementation to enable an identity perimeter, mobility device and application management, and data protection• Modernized the knowledge worker experience through a global OneDrive for Business, Microsoft Teams, and driving adoption of Office 365 collaboration tools

Responsible for managing and monitoring the overall performance of B&V’s global IT service providers. Ensuring IT service delivery commitments and service levels are aligned with business needs. Directs the regional/division IT Performance Managers to ensure we anticipate and are prepared for the quality, volume and expediency of IT service demands generated by B&V professionals and Business Units.Leading process improvement efforts across operations for B&V IT. Includes program managing ITIL assessment, recommended improvement plans, and ensuring CSF/KPIs drive to measured improvement.Responsible for ensuring that the infrastructure component of IT plans adequately address the capacity, scale, maintenance and BC/DR demands of the existing infrastructure and supported applications.Develop strategies and implement new products, processes, and services that support an improvement in service delivery, system performance, and/or extend capability.

Leading efforts of a multimillion dollar and global Service Management solutions business. Includes end-to-end ownership of solution development, idea generation, prioritization, marketing, and global field readiness.

Consulting with CIO/CTO to maximize the value of Architecture and design. Included business and IT process improvement, IT governance, and Enterprise Architecture. Enabling customer's IT to build "capabilities", enable agility, and meet business goals.

Delivery focus on IT Operations improvement with ITIL / MOF assessment and implementation, System Management Server (now SCCM) architecture design and implementation, and Operations Manager (now SCOM) architecture design and implementation.

Responsible for the Hallmark desktop infrastructure including Hardware and Software standards, Level III desktop support, software distribution and PC inventory to 6000 workstations.Enabled retail capabilities for 70+ Hallmark Retail Owners participating in the Retail Operating Model project by overseeing hardware, software and network infrastructure.Assisted in the strategy development, software selection and global roll out of the JD Edwards enterprise-wide system to Hallmark International subsidiaries to support all core business functions.