I'm an experienced professional with over 13+ years of experience in customer service and success. I have worked as a Senior Associate Manager in Sutherland and currently working as a Customer Success Manager in Adapt.At Adapt, I am responsible for helping customers achieve their desired outcomes through our software solutions. My job involves managing customer relationships, ensuring customer satisfaction, and providing onboarding and training. Prior to this role, I was a Senior Associate Manager with Sutherland, where I worked in various roles, including leading and managing customer service teams, developing strong customer relationships, and helping to increase customer satisfaction.