# Managing Prestige Segment Portfolio on their day to day banking needs. # Promoting Banking products like Personal Finance, Car Finance, Home Finance, Credit Card, Fixed Deposit, Current and Savings accounts. # Contribute to bottom-line of prestige banking through accomplishment of profit and growth targets # Manage and develop relationships with new and existing affluent customers through professional consultative financial analysis. # Explore business opportunities with new and existing individuals and allocated channels in order to meet or exceed set sales targets through administration of the sales cycle month on month. # Identify and specify the products, services and solutions that will satisfy customers' needs and Cross Sell. # Ensure superior customer service thereby contributing to the overall customer experience banking requirement and handle phone calls within the standard time. # Pro-actively visiting potential customers, companies, Listing New Companies for Business growth. # Refer business to other departments to help achieve set goals and targets by achieving a two way cross selling / referral process and promoting e channels. # Ensure all customers problems, complaints and query are handled professionally and efficiently. # Attending regular weekly sales meeting and discuss week plan Update Manager weekly on sales achieved. # Ensure portfolio update with KYC/RM code # Deliver constantly high level of customer service & Deal with customer Queries effectively in order to maintain a high degree of customer satisfaction in line with Service Quality Standards. # Actively participating Bank Sale Contests & Promotions. # Ensure clients fully understand and agrees to all features, applicable fees, terms & condition of the product & services.# Develop competitor Product awareness. # Escalate any potential money laundry to AML team to support risk mitigation. # Ensure NIL Audit findings.

 Managing ELITE Segment Portfolio on their day to day basis banking needs.  Promoting Banking products like Personal Loan, Car Loan, Credit Card, Fixed Deposit, Current and Savings accounts. Achieving agreed sales target month on month. Generating mortgage lead & diverting to concern department. Responding to customer requests & Queries without delay. Pro-actively visiting companies, Listing New Companies for Business growth.  Deliver constantly high level of customer service & Deal with customer Queries effectively in order to maintain a high degree of customer satisfaction in line with Service Quality Standards. Ensure flawless execution of client relationship transactions maintaining appropriate records. Actively participating Bank Sale Contests & Promotions. Ensure clients fully understand and agrees to all features, applicable fees, terms & condition of the product & services. Direct customers to appropriate channel (ATM, Phone Banking, IBQ Online) whenever required. Develop competitor Product awareness Ensure adequate filing and record keeping of clients queries in order to ensure availability for any future references. Ensure NIL Audit findings.

 Managing CSO & CRO area to ensure Customer service, Customer relationship, right product & right information has been given to customer.  Taking extra responsibility such as Customer Relationship Manager during their obscene. Completion of assignments within TAT, meeting the deadlines on any compliance project.  Ensuring NIL auditing observation.  Managing privilege customer portfolio, Achieve assigned sales target in Multi products like Liabilities - CASA; Assets – Personal Loan, Smart Loan, Auto Loan & Mortgage Loan; Credit cards; Fixed Deposits; Investments & Bancassurance in terms of incentive points are achieved & ensure contest participation.  Establish & maintain strong professional relationship internally & externally.  Resolve customer issues /complains within TAT with NIL escalation & adherence to deadline on projects.  Ensure that ADCB standard online services are met.  External visit to companies for new business.  Effective use of Itqan tool (by updating all client interactions through Itqan under own name & submitting it daily). Ensure that existing customers are educated on the Alternate Channels (Contact Centre, SMS, IB, MB, and ATM).  Coordinate with line managers to identify the training needs.  Record feedback sessions after every course one to one Maintain clean desk policy.  Coordinating with Credit department for approvals and keeping tab on declines, and reinstatements months on month.  Keeping tab of prime facts like contests within the branches members and maintaining proper reporting systems among team members.

 Responsibilities included Achieving individual targets and team targets, handling team members for business growth and marketing the product Target includes achieving multiproduct like Liabilities - CASA; Credit cards; Assets – Personal Loan, Smart Loan, Auto Loan & Mortgage Loan. Referring Investment & Banc assurance clients to concern department. Finding new ideas on the business development and implementing the same Countering competitive products , planning off-site programs for promotion on products of the bank Achieve monthly targets on core product numbers and also on cross sell numbers Listing of companies for new business relationship with the banks for all their needs Regular review with team members and keep them updated on where we stand on the business and product knowledge.

 Engaged in the marketing/sales of Hardware products. Was responsible for achievement of targets set by the company.  Coordination of sales and service teams towards meeting customer satisfaction.  Retention of existing clientele and building up of client base.  Formulating and structuring of finance schemes with Financial Institutions for customer comfort. Coordinating with Sales team across the state ensuring overall business increase.  Active member of team to explore business prospects throughout the state and responsible for new establishments across the state.  Management of Inventory and stock to optimize costs.