Ranjith Kumar Email & Phone Number

Doha, Qatar

Qatar

• RMS is Oman based insurance and risk management company providing insurance brokerage and risk management solutions in Qatar.
• Managing a portfolio of high-value accounts, consistently exceeding customer satisfaction targets and maintaining retention rates of 95%
• Collaborate with internal departments to develop and implement effective business plans, resulting in increased revenue and profitability for the organization.

Doha, Qatar

• Insure Direct Brokers W.L.L., Qatar (IDQ) is one of the leading Insurance Brokers, licensed and authorized by Qatar Central Bank in the State of Qatar.
• Developed and implemented client service strategies that resulted in a 25% increase in revenue and a 15% improvement in customer satisfaction ratings.
• Collaborated with cross-functional teams, including underwriting, claims, and risk management, to ensure alignment and seamless delivery of services.

• Akamai Technologies is a leading provider of cloud services that enable the delivery, optimization, and security of online content and business applications.
• Provided technical support to end-users, troubleshooting and resolving hardware and software issues, resulting in a 90% customer satisfaction rating.
• Installed, configured, and maintained network equipment, including routers, switches, firewalls, and servers, ensuring optimal performance and uptime.
• Monitored HTTP content delivery and streaming services running 90,000 servers deployed in 70 countries with a Linux server network for a developed Network Management System

Bangalore

• Hewlett-Packard, or HP, was a multinational information technology company based in Palo Alto. They offered a range of products, including printers, laptops, and desktop computers.
• Developed and maintained service level agreements (SLAs) and key performance indicators (KPIs), tracking and reporting on metrics to identify areas for improvement and ensure adherence to contractual obligations.
• Managed and resolved service issues and escalations, providing timely and effective resolution to maintain client satisfaction and loyalty.
• Managed KPMG core infra servers and facilitating resolving groups