Venu Madhav Raparthi Email & Phone Number

Malta

• The Computime Group is a leading provider of specialist ICT services, with a successful track record for implementing projects both locally and overseas, for over four decades. We pride ourselves on being the partner.
• Explore, investigate and give level 1 and level 2 specialized help to clients with pre-characterized client care Level Agreements.
• Focusing on tickets as indicated by Impact and Urgency.
• Setting up new accounts in Active Directory (AD) and creating Office 365 Users and assigning licenses.
• Providing maintenance and Health check support to clients.
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.

Qormi, Malta

• Exchange/Office 365 Support and maintenance.
• SharePoint Administration and Support.
• Active Directory support and administration (Group policy, Permissions).
• Troubleshoot and customize Office 365 applications including Word Excel, One Note, Outlook and One drive.
• Responsible for all technical aspects and implementation of an IT office infrastructure.
• Responsible for resolving day to day hardware and software issues including desktop and network administration.

Hyderabad

• Take ownership of customer issues reported on Zoho Desk and see problems through to resolution
• Research, diagnose, trouble-shoot and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Customer registration and Onboarding without any KYC issues by logging into Onfido KYC dashboard
• Ensure proper recording and closure of all issues
• Prepare accurate and timely reports

Masters, Masters In Telecommunication, 6

Bachelor Of Technology - Btech, Electrical And Electronics Engineering, 69%