Raphael Costa Email & Phone Number

New York, New York, United States

· Troubleshoot customer technical issues related to conversion tracking within Google Ads, Microsoft Ads, Meta; GA4 account configurations; Google Merchant Center feed issues and communicate findings and resolutions to the internal Customer Strategy team, as well as communicate directly with customers· Navigate new customers through the implementation.

Sao Paulo, Brazil

Direct customer service for small, medium and large customers working on solving problems on the Google Ads Platform, Google Analytics, Google Tag Manager and Google Merchant Center.|| Pay attention to the metrics related to the Product and Quality of Service.|| Development of codes in JavaScript, Implementation of Tags in Google Tag Manager,Implementation.

Sao Paulo, SP - Brazil

• Contact with platform sellers and buyers:- Free market;- Amazon;- Shopee;- Magalu;
• Monitor the life cycle of products;
• Study competition behavior and market trends;
• Analyze launch feasibility;
• Analysis of results to identify new opportunities, improvements and modifications to existing products;
• A/B tests;

Sao Paulo, Brazil

• I answer directly to the Head of CX
• Creation of Service Flow
• Tags Implementation (Zendesk)
• Analysis of user suggestions and criticisms for product improvement
• User Service
• Assistance in creating Macros (Zendesk)

São Paulo, Brazil

I integrated a team of more than 400 employees, subdivided into teams of 20 to 35 people.Reported directly to the supervisor of my service team (35 people)-> Main Activities:- Customer service through Zendesk & Helpshift- Analysis of requests to increase credit limits and financial transactions- Prior fraud analysis- Assistance in using the app and.

Ux Design, Information Technology

Activities and Societies: Criação de projetos durante o curso. Primeiro case de Portfólio em desenvolvimento Curso ministrado por Leandro.

Bacharelado, Veterinary Medicine

Master Of Business Administration - Mba, Information Technology