Raphael Gonçalves Email & Phone Number

State Of São Paulo, Brazil

💻 I am currently an intern in the IT field, specializing in the SAP MM (Material Management) module. My role focuses on providing support and implementing improvements in material management processes, optimizing workflows, and ensuring system efficiency.🎯 Key Responsibilities: - Assisting with the configuration and maintenance of the SAP MM module. - Analyzing and supporting users by resolving system-related questions and issues. - Identifying opportunities for automation and process improvement in procurement and logistics. - Creating reports and technical documentation for projects.📈 Skills and Interests: - Interest in ERP technologies and business process optimization. - Strong problem-solving skills and a commitment to continuous learning of new tools. - Collaborative work with IT teams and business areas.I am eager to expand my knowledge in SAP and enterprise management systems, contributing to the growth of the companies I work with and my professional development. 🚀

During my internship at Omie, I provided direct customer support, assisting users in troubleshooting issues related to the ERP system. My responsibilities included offering technical support, guiding clients in using the platform, diagnosing and resolving system failures, and collaborating with the team to ensure the best user experience. Additionally, I worked on process automation to optimize the support flow, improving efficiency and minimizing errors.

I offered objective information and solutions for users and technicians who speak Portuguese and English, for the use and repair of operating systems and office systems.

I provided support to the CFO in BPO processes, focusing on finance and accounting.

Bacharelado Em Ciência Da Computação, Science, Technology And Society

Activities and Societies: Atividades envolvidas com as áreas matemáticas, tecnológicas, biológicas, químicas e afins. Exercícios.

Bacharelado Em Ciências Econômicas, Economics