Raphael M Email & Phone Number

Doha, Qatar

 Team: Motivate, guide, and monitor the performance of a tenured outdoor fleet sales team, while ensuring their adherence to target achievement, KPI, ethics & sale process/policy.  Targets: Defining and implementing business plans to meet the fleet sales objectives set by management. While developing improvement programs for team members with difficulty. Customer Satisfaction: Handling escalations. Ensuring team members maintain clear communication & consistent satisfaction… Show more  Team: Motivate, guide, and monitor the performance of a tenured outdoor fleet sales team, while ensuring their adherence to target achievement, KPI, ethics & sale process/policy.  Targets: Defining and implementing business plans to meet the fleet sales objectives set by management. While developing improvement programs for team members with difficulty. Customer Satisfaction: Handling escalations. Ensuring team members maintain clear communication & consistent satisfaction.  Prospecting: Ensuring that the team is engaged in business development, identification of prospects, market research and maintaining a prospect tracker / follow-up system, while rigorously analyzing customers based on fleet size, payment terms and business potential. Product: Ensuring that the staff are well trained in terms of product knowledge and their ability to connect customers to the right financial solution. (In-House, Banks, Financial institutes, Lease to Own, Leasing/Rental etc.).  Handling objections: Negotiating with customers by presenting TCO / ROI analysis, while ensuring that the sales staff are equipped to present the same. Compliance: Ensuring that the dealership policies and legal requirements are understood and followed. (Responsible for analyzing and approving related documents) Competition: Gap Analysis: Constantly securing & reviewing price, specification, and payment terms of the competition, while strategizing and implementing action plans. Marketing: Working closely with the marketing team to come up with special activities, gifts, joint marketing campaigns for customers. Data Base management: Ensuring that the team maintain a well verified database of current and potential customers, with an action plan on incremental brand penetration. Incentives: Preparing special incentive requests for management approval. (Aimed at increasing category volume sales) Supporting / negotiating administrative requirements for the team, as and when requested. Show less

Qatar

 Effectively handling a counter sales team of 6 members and supporting escalations for the team. Excellent knowledge of the Local Qatari Market with emphasis on construction companies. Sales Planning, Analysis and Budget Preparation. Preparing Quotations, Bids and Large Tenders. Advertising and Marketing. Monthly Sales Reporting with market trend, competitor analysis and current client updates. Supporting and managing a counter sales team of 6 members and Handling… Show more  Effectively handling a counter sales team of 6 members and supporting escalations for the team. Excellent knowledge of the Local Qatari Market with emphasis on construction companies. Sales Planning, Analysis and Budget Preparation. Preparing Quotations, Bids and Large Tenders. Advertising and Marketing. Monthly Sales Reporting with market trend, competitor analysis and current client updates. Supporting and managing a counter sales team of 6 members and Handling escalations for the team. Regularly meeting old and new clients in order to understand their satisfaction levels / current requirements, ensuring a positive experience with the added bonus of business expansion. Constant Market Study in order to Identify and develop new sources of potential business while maintaining the current client base. Securing company documentation and financial information, in order to understand the client’s reputation in the market and repayment capability. Procuring vehicles for the company and negotiating with suppliers on their offers / repayment facilities. Assist in supervising, monitoring and coordinating all operational and administrative activities with a focus on delivering a high standard of service Representing the organization at trade exhibitions, events demonstrations and important meetings. Calculating and supporting the Sales agents with new and used car pricing. Active part in the new hire process and advising management on the sales capability of the candidate. Show less

• Worked with DELL computers India, as a senior sales representative. o Dealing with Consumer and business range of DELL products for EMEA.o Achieved best sales representative award for the quarter. o Worked and developed a pilot project for the first Alienware sales UKI in Hyderabad.o Specialize in selling all Alienware & Precision machines with high end specifications as well.

Hyderabad Area, India

 Post training in GE Money helped with billing queries and loss of cards for GE Capital. Maintained high levels of customer satisfaction at 90%, while maintaining the lowest Average handle time of 2:30 minutes/call over 160 calls per day.