Bilingual English-Portuguese professional with over 10 years of hands-on experience in manufacturing operations management, supply chain, and technical coordination in the medical device industry, including evaluating and identifying technical manufacturing capabilities of current and future forecasts. I am recognized for implementing innovative strategies to optimize processes, reduce costs, and enhance efficiency, and I bring a robust educational background as the foundation of my career. I thrive in collaborative, cross-functional settings and am known for my adept problem-solving and organizational skills.For example, as the Head of Operations at WS Audiology, I encountered a significant challenge in our custom hearing aid production facility, characterized by a backlog of over 1500 orders and a production lead time of nearly 30 days, primarily due to a malfunctioning 3D printer and language barriers hindering technical support. Taking proactive measures, I collaborated with our company's facilities in Poland and China and the printer manufacturer to address the issue. Concurrently, I advocated for comprehensive training on printer maintenance in Germany and acquiring a backup printer. Production efficiency improved dramatically with swift support and resolution of calibration issues within three days. These measures resulted in the elimination of the backlog and reduced production time to just 5 days. This initiative garnered global recognition from our VP of Operations, who commended our proactive approach. I consistently exceeded targets throughout my tenure, earning recognition as the top-performing employee every trimester for three consecutive years. This experience underscores my unwavering commitment to excellence and continuous improvement.If you see an opportunity to improve in everything as I do, let's connect!
