Raquel Heyman Email & Phone Number

Lisbon, Pt

Lisboa E Região, Portugal

- Help build our European team- Create a community of users that love Salsify- Recommend or write documentation to train our users and new team members - Provide insights into how our customers are using Salsify and work with our product and engineering teams to improve the platform- Help answer questions and propose solutions to unique customer requirements via Zendesk ticketing system- Provide excellent customer support experience by combining kindness, thoughtful… Show more - Help build our European team- Create a community of users that love Salsify- Recommend or write documentation to train our users and new team members - Provide insights into how our customers are using Salsify and work with our product and engineering teams to improve the platform- Help answer questions and propose solutions to unique customer requirements via Zendesk ticketing system- Provide excellent customer support experience by combining kindness, thoughtful insights and concise responses- Triage, research, and understand the causes, impact, and priority of incoming issues- Troubleshoot, investigate, and create detailed bug reports Show less

Lisboa E Região, Portugal

Responsibilities:- Answer technical support requests via email, chat, and phone- Help guide customers through the setup process- Collaborate with our engineering team to solve more complex issues- Identify, document and follow up with engineers on product bugs and features- Update knowledge base and troubleshooting documentation for internal and customer use- Act as a liaison between engineering, customer success and sales on technical issues affecting our customers

Madrid E Região, Espanha

- Possess a high level of both verbal and written communication skills. Being super friendly ;)- Respond, research and resolve incoming inquiries via phone and email in a timely, professional and efficient manner.- Provide customers with detailed information about our services in order to answer possible questions and create future bookings.- Communicate customers’ feedback and suggestions to other departments in order make corrections and provide the best possible customer… Show more - Possess a high level of both verbal and written communication skills. Being super friendly ;)- Respond, research and resolve incoming inquiries via phone and email in a timely, professional and efficient manner.- Provide customers with detailed information about our services in order to answer possible questions and create future bookings.- Communicate customers’ feedback and suggestions to other departments in order make corrections and provide the best possible customer service.- Manage the team schedule-wise and knowledge-wise- Update knowledge articles- Improve time to reply as well as best practices Show less

Lisboa

- Coaching, evaluating and providing guidance for customer care advisors - Work management with the objective of maintaining key performance indicators - Improving procedures and maintaining a knowledge base- Bridging the communication between management and the advisors - Providing direct feedback to customers via e-mail - Data retrieval, analysis and presentation- Working with the sales and marketing team to drive sales forward - Arranging & chairing weekly team meetings, focussing on… Show more - Coaching, evaluating and providing guidance for customer care advisors - Work management with the objective of maintaining key performance indicators - Improving procedures and maintaining a knowledge base- Bridging the communication between management and the advisors - Providing direct feedback to customers via e-mail - Data retrieval, analysis and presentation- Working with the sales and marketing team to drive sales forward - Arranging & chairing weekly team meetings, focussing on targets & achievements- Implementing new initiatives for Team Building- Involved in the recruitment of new staff Show less

Lisboa E Região, Portugal

Main activities - Be responsible and advise OLX users regarding the content/ads customers place on our websites. - Become responsible for the accurate and quick response of questions of all OLX web users. You can think of questions regarding: - Use and functionalities of our website(s) - Browser types (IE, Firefox, Chrome, Opera, Safari, etc.) - Make sure that OLX Terms & Conditions are observed and fulfilled, so our users act according to our site rules. -… Show more Main activities - Be responsible and advise OLX users regarding the content/ads customers place on our websites. - Become responsible for the accurate and quick response of questions of all OLX web users. You can think of questions regarding: - Use and functionalities of our website(s) - Browser types (IE, Firefox, Chrome, Opera, Safari, etc.) - Make sure that OLX Terms & Conditions are observed and fulfilled, so our users act according to our site rules. - Approve all the ads that are placed in OLX according to our rules and market strategy To achieve our goal, a safe online trading environment, there will also be a lot of interaction with the Websites Management, Marketing and IT Departments. Main job requirements - User of online shopping websites, web browsing, car and real estate sales/market (MANDATORY) - University Degree - It will be valued previous similar experience in market competitors - Previous experience will be valued which has demanded drafting of texts - Maximum of 10 years of professional experience - Being customer friendly is essential - Excellent communication skills (spoken and written) - Excellent knowledge of the Portuguese language - Feel responsible for site/tool improvements for our customers - Love the internet and willing to develop your online skills and experience - Accurate - Good team player, however also be able to work independently Show less

Lisboa E Região, Portugal

• Assisting in the detection of fraud against customers account.• Reviewing transactions with account holders to understand if fraudulent attempts have been made against their account.• Compiling information for the logging investigations into fraudulent activity.• Always being aware of unusual and suspicious activity.• Assisting branches with authorizing transactions.