Raquel Moreno Email & Phone Number

Washington Dc-Baltimore Area

8281 Greensboro Dr, Mclean Va 22102

Springfield, Va

System administrator and Quality Assurance lead for the Practice Management Software System of the company. Responsible for gathering requirements, performing Functional Testing, User Acceptance, System Testing, and working directly with Software Vendor to report and troubleshoot issues. Improved business processes by creating reusable artifacts, efficient procedures, and serving as main point of contact between operations and management. Among the main tasks and accomplishments… Show more System administrator and Quality Assurance lead for the Practice Management Software System of the company. Responsible for gathering requirements, performing Functional Testing, User Acceptance, System Testing, and working directly with Software Vendor to report and troubleshoot issues. Improved business processes by creating reusable artifacts, efficient procedures, and serving as main point of contact between operations and management. Among the main tasks and accomplishments are:-Successfully led the implementation and migration, from the client/business user perspective, of the legacy system and data into a new Practice Management Software System.-As the Quality lead, created and maintained the entire set of Test Cases and Test Scripts, resulting in a go-live delivered on-time and with outstanding quality.-Led the User Acceptance Testing phase with end users and system administrators for every release, ensuring appropriate coverage and timely deliverables.-Assisted business users with software product installation on personal laptops.-Helped users troubleshooting and fixing data issues originated from daily activities, always receiving great feedback for timely and effective assistance.-Responsible for continuously executing Test Scripts and report issues to Vendor using NetSuite.-Validated data migration, consistency and integrity for initial launch.-Performed SQL queries to troubleshoot data issues and generate reports.-Customized user interface through the established system entry points. Used internal expression language and UI to configure components.-Worked with vendor’s Technical Support team and Software Developers to troubleshoot issues and implement suggested solutions. -Generated defect reports and presented to upper management.-Served as main point of contact for IT; helped resolving issues related to network, email server, user accounts, among others. Show less

Springfield, Va

-Developed Excel models to predict upcoming months based on past company usage data.-Analyzed therapists’ performance reports; coordinated data processing for clinicians’ utilization.-Created and implemented new Excel and Crystal Reports techniques for utilization and performance.-Obtained data required for planning operation, including status of clinicians, caseloads, season trends, and problems encountered.-Increased productivity, reduced employee turnover and improved… Show more -Developed Excel models to predict upcoming months based on past company usage data.-Analyzed therapists’ performance reports; coordinated data processing for clinicians’ utilization.-Created and implemented new Excel and Crystal Reports techniques for utilization and performance.-Obtained data required for planning operation, including status of clinicians, caseloads, season trends, and problems encountered.-Increased productivity, reduced employee turnover and improved efficiency of the general practice.-Eliminated bottlenecks and increased efficiency by studying the company’s business processes.-Identified and investigated problems concerned with strategy, organization, and processes.-Performed cost analysis and determined boundaries and priorities of new group projects. Show less

Mexico City Area, Mexico

In charge of diverse duties including research, development, quality control, implementation, analysis, design and of biochemistry related projects, through lab processes among them: chromatography, electrophoresis, microbiology and food technology.Some of the major projects involved: Development of a probiotic beverage from maguey sugary sap and bifidobacteria; Creation of an enriched soup from amaranth seeds and fish protein extract; Design of a double distiller for Atrovierins Karb… Show more In charge of diverse duties including research, development, quality control, implementation, analysis, design and of biochemistry related projects, through lab processes among them: chromatography, electrophoresis, microbiology and food technology.Some of the major projects involved: Development of a probiotic beverage from maguey sugary sap and bifidobacteria; Creation of an enriched soup from amaranth seeds and fish protein extract; Design of a double distiller for Atrovierins Karb distillation process; Design of a cooling storage chamber for Red Delicious Apple in Morelos, Mexico; Increased laboratory efficiency through improved procedures and laboratory layout and design. Show less

Master Of Science In Enterprise Business Management, Business Administration, Management And Operations, Master'S Degree

Activities and Societies: Founder and president of the international students' club. Graduated with honors, summa cum laude.

Biochemical Engineer, Biochemistry, Molecular Biology, Food Engineering, B. S.

Activities and Societies: First generation of the Microphotography and bio photography club.

A.A.S. Laboratory Technician, Biomedical Sciences, General, Technician

Activities and Societies: Member of the classical music team, winner of the IPN piano festival 1997. Responsible for lab activities, such.

Flute And Piano, Music