Rashed Amin

Rashed Amin Email and Phone Number

Operational Improvement Innovative Cost-Effective Solutions| Banking & Call Center Mgmt. | Scrum Certified | Risk Mgmt. @ Capital One
mclean, virginia, united states
Rashed Amin's Location
Stafford, Virginia, United States, United States
Rashed Amin's Contact Details

Rashed Amin work email

Rashed Amin personal email

n/a
About Rashed Amin

Banking professional with experience in Bank Operations and Project Management with leading teams to drive organizational success. Top Performer with proven track record of consistently exceeding sales and operational excellence. Proven ability to improve operations, impact business growth and maximize profits through achievement in finance management. EXPERTISE IN:Scrum Certification ( CSM )Project ManagementBranch ManagementRisk ManagementOperational Excellence

Rashed Amin's Current Company Details
Capital One

Capital One

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Operational Improvement Innovative Cost-Effective Solutions| Banking & Call Center Mgmt. | Scrum Certified | Risk Mgmt.
mclean, virginia, united states
Website:
capitalone.com
Employees:
55043
Rashed Amin Work Experience Details
  • Capital One
    Specialty Operations ( Call Center ) Manager
    Capital One Sep 2017 - Present
    Glen Allen, Va
  • Capital One
    Fraud Operations ( Call Center ) Manager
    Capital One Feb 2015 - Sep 2017
    Glen Allen, Va
    Lead a team of Fraud Recovery Coordinators, coached associates by engaging in researching and resolving cases for our customers exceeding standards and provided exceptional level of service to all customers. • Exceeded all assigned goals at 120% year over year by consistent coaching associates on performance metrics and case management, which led to exceeding service level agreements with cases consistently month over month.• Improved telephone, technical, communication and customer skill performance, which directly reflected highest NPS Scores within the Dept, increasing Customer Experience Score 100% by developing and executing Quality Audit call monitoring tool. • Developed and implemented (Leadership Development Program) new hire management training program for new and existing promoted managers, created several tools kits which increased manager engagement by 70% above past year.
  • Capital One
    Senior Branch Manager
    Capital One Jul 2002 - Feb 2015
    Stafford, Va
    Lead several initiatives to Champion a customer centric culture and own customer experience in the market, achieved the highest Net Promoter Score in the district month over month based on surveys from customers. Created a world class experience for our customers. As a Senior Manager, lead teams of multi-site locations in the retail organization. I was consistently considered a role model in the community and responsible for maintaining Capital One’s high standard of customer service and excellence within the community by building deep relationships and delivering an exceptional customer experience. Consistently took initiative developing and implementing retail banking strategies within the branch districts. Took ownership and accountability for Team growth, well-managed location activities; a best-in-class customer and associate experience and meeting financial and compliance standards within the market. Collaboration is a key to success within Capital One so you will need to develop and maintain profitable partnerships with other lines of business within Capital One. Owned and delivered consistent results around service levels, risk, compliance, and regulatory policies and procedures, ensured that proper security, compliance and bank privacy procedures followed on consistent basis. Successfully delivered new computerized operational tool (Associate Ops Readiness Monitor) training for more than 250 branch employees within 2-month period. Consistently ranked 1st and 2nd in the district and ranked highest in the entire bank for continuously exceeding all sales, service, operational goals.

Rashed Amin Skills

Banking

Rashed Amin Education Details

  • F.G Degree College, Islamabad Pakistan
    F.G Degree College, Islamabad Pakistan
    Focus On Economics / Statistics

Frequently Asked Questions about Rashed Amin

What company does Rashed Amin work for?

Rashed Amin works for Capital One

What is Rashed Amin's role at the current company?

Rashed Amin's current role is Operational Improvement Innovative Cost-Effective Solutions| Banking & Call Center Mgmt. | Scrum Certified | Risk Mgmt..

What is Rashed Amin's email address?

Rashed Amin's email address is ra****@****one.com

What schools did Rashed Amin attend?

Rashed Amin attended F.g Degree College, Islamabad Pakistan.

What skills is Rashed Amin known for?

Rashed Amin has skills like Banking.

Who are Rashed Amin's colleagues?

Rashed Amin's colleagues are Rodelin Causon, Dhandevi Evison, Sue Wilson, Ethan Wu, Thrishna Bhandari, Joyce Villalobos, Stefanie Sanders.

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