Rashed Amin Email & Phone Number

Glen Allen, VA

Glen Allen, VA

• Lead a team of Fraud Recovery Coordinators, coached associates by engaging in researching and resolving cases for our customers exceeding standards and provided exceptional level of service to all customers.
• Exceeded all assigned goals at 120% year over year by consistent coaching associates on performance metrics and case management, which led to exceeding service level agreements with cases consistently month over month.
• Improved telephone, technical, communication and customer skill performance, which directly reflected highest NPS Scores within the Dept, increasing Customer Experience Score 100% by developing and executing Quality.
• Developed and implemented (Leadership Development Program) new hire management training program for new and existing promoted managers, created several tools kits which increased manager engagement by 70% above past.

Stafford, VA

Lead several initiatives to Champion a customer centric culture and own customer experience in the market, achieved the highest Net Promoter Score in the district month over month based on surveys from customers. Created a world class experience for our customers. As a Senior Manager, lead teams of multi-site locations in the retail organization. I was.