Ashley Narvaez Email and Phone Number

☁️ Clicked Workforce Training Program | Conducting User Interviews as a Salesforce Consultant☁️ Salesforce Fundamentals Summer 2022☁️ Trailhead Virtual Bootcamp for New Admins (TVB201)☁️ Administrator Certification Days CDW101Check out my profile:https://trailblazer.me/id/ran1

⚙️ Helping small to mid-size business realize the maximum value from their investment by driving proper methodologies, process, and best practices in all consulting engagements regarding automation tools.

👩🏻‍💻 Advocated for no-code configurations and customizations, leveraging out-of-the-box features. Guiding users through record creation and providing user orientation and assisting users in personalizing the interface so that the most frequently used apps and tabs are optimized for the fewest clicks👩🏻‍💻 Guided users in effective use of Standard Objects, including Lead Conversion and field mapping👩🏻‍💻 Setup users through Campaigns, Campaign Members, and Campaign Hierarchies👩🏻‍💻 Provided user training for seamless sales cycle management, encompassing Product, Quote, and Contract administration👩🏻‍💻 Instructed users in Activities management and demonstrating the utilization of Chatter to enhance team communication, collaboration, and knowledge sharing.👩🏻‍💻 Experienced in developing, maintaining, and continuously improving ad-hoc reports and dashboards in Salesforce, to measure, monitor, and facilitate ROI reporting and data review/analysis👩🏻‍💻 Set up an org by configuring company information, currency settings, aligning fiscal years, creating users, and ensuring org security👩🏻‍💻 Skilled in optimizing data models for business needs and ensuring data accuracy by customizing objects, fields, and relationships, license management, profile configuration, and permission set assignment with the ability to customize user access to ensure data security and tailor functionality within the platform👩🏻‍💻 Experienced in safeguarding data privacy and optimizing data access through the utilization of features including Org-Wide Defaults, Role Hierarchy, Sharing Rules, Manual Sharing, and Teams👩🏻‍💻 Gained understanding of best practices for maintaining clean and organized data through successful import, export, and manipulation of datasets resulting in improved data accuracy and efficiency👩🏻‍💻 Customized user interface with tools such as record types, page layouts, lightning app builder, quick actions, custom buttons, and links

✅ Maintained above 90% overall and increased collections rate to 116% in 2021✅ Decreased ticket solve time from 8 hrs to under 1 hr within 4 weeks✅ Monitored, created, and fulfilled requests in Zendesk ticketing system✅ Onboarded and mentored an overseas remote team to reach monthly OKRs✅ Provided Slack, phone, and email support to internal and external stakeholders and documented communication on a daily basis✅ Adopted partnership programs allowing 80 members to remain housed and over $46,000 disbursed in rent relief while improving credit scores for low income earners✅ Helped migrate from Stripe to Checkout platforms ✅ Collaborated with Fin Pod, proactively updating roadmaps to optimize business workflow, implement change, and drive best practices

Customer Success Manager at a PropTech startup, who was promoted within 1 year. Subject matter expert of payments while supporting over 4,000 members and over a hundred property owners. Hired, trained, and led an international team of 12 within 90 days.

Educated 80 elementary dance students in ballet, tap, jazz, and hip hop at public schools, private schools, charter schools, and preschools around metro Atlanta. Students were trained in a choreographed based curriculum that prepared them for mid and end of year performances.👩🏻‍🏫 CRM administrator of Jackrabbit Dance software 👩🏻‍🏫 Managed social media accounts to promote customer engagement 👩🏻‍🏫 Built effective relationships with parents, faculty, and students via phone, email, and face-to-face interactions👩🏻‍🏫 Demonstrated a positive attitude, encouraged creativity, and peer-to-peer collaboration while progressing students’ skillset

CSR promoted to Team Lead in a fast-paced startup environment. Salesforce end user managing support tickets and submitting Jira tickets.🧬 Provided constructive feedback across all teams to lower costs, improve workflow, and enhance customer satisfaction.🧬 Met tight deadlines for printing daily diagnostic laboratory reports 🧬 Created and updated SOPs, supervised CSR team, and monitored daily performance