Ratasha Alexander Email & Phone Number

Arlington, Tx, Us

Irving, Texas, United States

Create scorecards and reports to assess compliance performance, trends, risks and exceptions compliance performance, trends, risks, and exceptions. Support business units with regulatory exams, risk assessments, projects, and audits. Provide recommendations for operational excellence or process improvements per data results. Perform trends research to identify root causes, sequences of events and control deficiencies.

Irving, Texas, United States

Gathered data and contacted external/internal customers to obtain missing or inaccurate information. Remained abreast of changes to internal policies and procedures as well as state and federal laws. Ensured 100% accuracy and completeness of mail or internal/external completeness to specific requirements. Facilitated documentation delivery by assembling and compiling loan documents such as files, titles, manifests, and other loan forms/prepared files.

Irving, Texas, United States

Managed full-cycle daily booking processes of lease and retail contracts in alignment with the department’s quantity standards. Certified accuracy of bookings through release of customer welcome letters and billing statements. Leveraged technical savvy and knowledge of key computer systems to verify wholesale data and existing NMAC account status (LEMANS, SHAW, and NADA).

Irving, Texas, United States

Finalized title applications, check requests, and overnight shipments in response to lost or duplicate titles and lien perfection documents. Resolved various DMV inquiries including title releases, payoff, and account maintenance requests. Partnered across internal departments to meet company goals.

Arlington, Texas, United States

Determined client issues, needs, or limitations and provided information to dealers, clients, third path vendors increase eligibility for loan funding.

Arlington, Texas, United States

Resolved customer inquiries and requests from billing explanations, payment-related inquiries, title and lien release processing, account maintenance to delinquency disputes, power of attorney requests, and registration renewals. Completed loan maintenance requests, processed payments, and entered/updated client information in the system. • Ensured provision of personalized customer service via written email communication.• Eliminated regulatory/compliance errors by collaborating with colleagues. • Created unique solutions based on customer needs; resolved auto loan/lease account concerns.• Exceeded customer expectations via telephone interactions.