Raul Tortei Email & Phone Number

Dublin, Ie

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

- Working with Institutional Onboarding in the FinTech segment, analysing company documentation, researching data and comparing with information provided by customers to detect possible fraud.- I act as domain specialist in multiple channels, supporting our clients and institutions together with other sectors to get great results and value for our product.- Making informed and data-driven decisions through a understanding of metrics and the business.- Providing customer support by investigating, troubleshooting and proposing solutions across multiple channels with high standards of professional customer care.- Looking out for ways to improve processes, advocating for users, working with the team and improving practices by communicating in a tactical manner. - Drive impactful changes across workflows and tools by partnering sales, engineering, compliance, and products teams.

Dublin, County Dublin, Ireland

- Responsible for providing support for cryptocurrency platform customers by investigating, troubleshooting and resolving payments and policy ops related cases.- Working with payments queries for faster payments (UK) and SEPA (EU), supporting workflows and customer experience.- Communicating with internal and external stakeholders in a effective, tactical, and empathetic manner.- Documenting, reviewing and processing income data privacy requests. - Acting as a point of escalation for high priority queues, compliance and payments or complex investigations.- Assisting in the ongoing remediation of existing accounts to ensure compliance with Know Your Customer requirements. - Managing process through Salesforce, Sherlock.

Dublin, County Dublin, Ireland

- Execute exceptional customer service skills through the daily interactions with both new and existing customers; building trust and friendly rapports. - Display keen leadership abilities through observing and relaying feedback to team members to consistently motivate and improve processes and services. - Develop and implement workplace strategies; focusing on the improvement, quality and efficiency of customer services.- Establish procedures regarding the service standards of departmental activities, in addition to analyzing various information streams to identify and develop goals and targets (KPI’s). - Display a keen sense of leadership and teamsmanship; leading by example and encouraging a positive and self-motivating approach to tasks; nurturing ambitious members of the team and coaching and mentoring junior members.- Leverage core skills in organisation and administration; prepare spreadsheets outlining duties, rosters, daily sales records and cash movements. - Harness strong skills in supplier relations; forging strong links with vendors and suppliers to secure best price for product, placing orders and receiving in an efficient and cost effective manner. - Ensure the impeccable presentation of the dining space and public areas. - Demonstrate strengths in conflict resolution; resolving challenges in both client and colleague scenarios. - Implement strong business development strategies through the promotion of offers and deals.

São Paulo, Brazil

- Demonstrated exceptional client centric abilities; consistently strived to exceed service expectations. - Stayed abreast of company and industry trends and updated; provided accurate information (e.g. product features, pricing and after-sales services)- Conducted price and feature comparisons to facilitate purchasing and seized opportunities to cross and up- sell products.- Harnessed strong teamsmanship skills; effectively collaborated with colleagues and senior management to ensure best practice service and efficient management of duties during peak periods.- Displayed a keen ability to crisis manage challenging situations; consistently sought resolution and satisfactory outcomes for both client and company.

São Paulo, Brazil

- Forged lasting relationships with customers; consistently seeking to support and facilitate procedural and process improvements.- Leveraged strong communication, collaboration and delegation skills; proactively working alongside colleagues and management to drive satisfaction and sales.- Demonstrated an excellent proactive anticipation of customers’ needs and responded accordingly.- Leveraged the ability to balance multiple tasks within fast-paced, deadline-driven, and customer-facing environments.- Effectively handled customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.- Ensured the efficient upkeep of the stocking and inventory spaces; carefully processed all administrative duties such as inventory reports, damages/ returns, best sellers and slow movements.- Harnessed skills in creative thinking and knowledge of the customer purchasing process through effective visual merchandising efforts.

Master'S Degree, Dispute Resolution

Modules: Mediation; Arbitration; Workplace Dispute Resolution; Commercial Dispute Resolution

Bachelor'S Degree, Business Administration And Management, General

Modules: Human resources; Sociology of Culture and Diversity; Microeconomics Applied to Administration; Supply Chain; Labor Law,;Accounting.