Raul Diaz Email & Phone Number

South San Francisco

Oversee operations, project management and business development for 20 person residential and commercial construction company.

San Francisco Bay Area

User Experience and Program Management consultant. Services include: Product Design/User Experience Analysis. Project Planning: inventory of deliverables and anticipated roles. Identification of risks and interdependencies. Program and Product Management: development of user stories, product requirements and functional specifications.User Research, Usability Testing and site/product analytics.User Interface Design: information design, interaction design, visual design, prototype development, design and functional specifications. Clients have included Wells Fargo, Credit.com, Backroads.com and Einsights, Inc.

San Francisco Bay Area

Managed five-person User Experience discipline. Projects ranged in size and scope — from feature updates on existing site, to development of large enterprise-level web and mobile applications. Managed outside agencies and provided guidance on deliverables.Responsible for development of Project Plans, UX resource allocations, budgets and capacity report ensuring allocations were in line with project plans. Identified interdependencies and risks and ensured these were clearly communicated to team and project sponsor(s).Managed projects from inception through implementation — incorporating research and usability feedback as well as executive team and engineering team input.Oversaw development of all UX deliverables, including wireframes, user flows, personas, use case scenarios, task analysis, navigational maps, interactive prototypes and UI mockups.Worked with cross disciplinary team (off-shore engineering, product management) on development of user stories, product requirements and functional specifications.Incorporated UX discipline within engineering-centric Agile methodology — defined strategy, tasks and deliverables to ensure process efficiencies. Oversaw and executed ongoing usability and user research studies — including development of respondent profiles, test plans and presentation of findings to product management and executive team.Responsible for UX Project backlog and roadmap.

Oakland, California

Managed 8-person User Experience discipline for company. Overseeing a team located in various international locales — including the U.S., England and Spain. Provided guidance and project direction on both individual and team basis. Oversaw projects that ranged in size and scope — from small feature updates of existing site, to development of large enterprise-level web and mobile applications.Responsible for UX resource allocations, budgets and resolution of resourcing conflicts.Managed projects from inception through implementation — incorporating research and usability feedback as well as executive team and engineering input.Managed outside agencies and provided guidance on deliverables.Incorporated UX within Agile methodology — defined strategy, tasks and deliverables associated with stages of product development.Oversaw ongoing usability and user research studies — including development of respondent profiles, test plans and presentation of findings to product management and executive team.

San Francisco, California

Member of executive staff and formed part of business development team.Managed multi-disciplinary teams that served large, multi-million dollar accounts, including AutoDesk and Macromedia (Adobe).Responsible for creative output, team dynamics and overall profitability.Projects ranged from small Web portals to large enterprise-level Web sites and applications.Responsible for on time, on budget and on target project delivery. Ensured that business objectives and user goals were met.

Mountain View

Oversaw five-person Client Management/Producer team Providing overall team management, including mentoring, project direction and input.Served as individual team contributor on multiple industrial design (form factor), UI development and interaction design projects for various clients, including Motorola, Nokia and HP.

San Francisco, California

Managed an eight-person Client Services Team. Oversaw all account management, project management, contract development and business development efforts.Providing overall team management, including mentoring, project direction and input.Clients included The Body Shop and Accel Partners.

San Francisco, Ca

Managed eight-person, multi-disciplinary team responsible for strategy and delivery of multiple, concurrent projects for large, multi-million dollar accounts. Projects ranged from small Web portals to large enterprise-level Web sites and applications.Responsible for internal team dynamics, external facing client relations and overall profitability. Responsible that projects were delivered on time, on budget and met business and user goals.

San Francisco, Ca

Managed four person account and business development team.Oversaw contract development, project deliverables and client relations.