Ravi Bhushan Email & Phone Number

Hyderabad, Telangana, India

Hyderabad Area, India

Global Technology

Hyderabad Area, India

Team and Responsibility: - Worked as a Senior Consultant in the INFRA US MSI Team. MSIwas a team of senior technical consultants working in the areas of Transition andTransformation Management of Server, Desktop and Application Virtualization support spreadacross India and US. This team used to cater to all the HCL Infra accounts based out of USGeography.Key Responsibilities:-✔ Consulting in the areas of Datacenter Compute Tracks, Windows Servers, ServerVirtualization, Desktop Virtualization and Application Virtualization.✔ Transition of Large Global IT Infra Support Contracts to HCL.✔ Transformation of existing IT Infra Landscape based on Customer requirements.✔ Presales support as required in Datacenter Compute Tracks.✔ Elevated Support for existing HCL support teams.

Hyderabad Area, India

Team and Responsibility: - Service Delivery Manager and Virtualization Infra SME for“Remote Computing and Access Services – Service Delivery “ team. Ensured ownership,management and delivery of Virtual Desktops, Remote Access and Remote application servicesfor UBS (Switzerland based Bank).Main Responsibilities:-● Part of the global team providing LEVEL 3 Support for VMware and Citrix productsbased Thin Client services. This included Incident management, Change Managementand Request fulfillment requirements.● Level 3 support of Virtual Desktop Infrastructure ( VDI ) services based on VMwareand Citrix products. Ex :- vSphere ESX Clusters,VMware vCenter, VMware View BrokerServices, Citrix XenDesktop 4 / 5, PVS etc.● Service Delivery Management of a team at Cognizant which providedLevel 2 / 3 support of Remote application services based on VMware vSphere 4 /5Clusters / Citrix XenDesktop 4 / 5 based VDI Solutions, Citrix PS4, PS4.5 and XenApp6 technologies.● Fully adhere to Client’s Change management procedures and compliant use of relatedtools.Fully adhere to Client’s processes for Incident & Crisis Management, includingcommunication and escalation procedures.● Vendor management and escalation – in particular, Citrix and VMware.● Joined initially in the Global VMware Server Virtualization Team, with the responsibilityof managing the VMware Virtual Servers Infrastructure. Was responsible for managingServer Virtualization and Consolidation Projects for the Client.● Supported VDI Infra comprising vSphere ESXi 4 / 5 based Servers, VMware vCenters, Global Citrix XenDesktop based farms, Citrix XenDesktop5 based sites, VMware View based broker sites etc. ● Supported Citrix Remote Application hosting over Citrix PS Farm based servers runningon Citrix Presentation Servers 4 and XenApp 4.5.

Mumbai Area, India

✔ Part of operations team responsible for Troubleshooting and Installation ofWindows 2003 and 2000 Server OS, based out of ICICI Bank Data Center.✔ Provided Level 3 support to ICICI Bank’s LOBs like Internet Banking, Credit Cards,Bank Loans, Web trade etc.✔ Troubleshooting, Installation and Configuration of IIS 6.0 and IIS 5.0 as perapplication team’s suggestions and requirements of ICICI Bank.✔ Installation, Configuration and Troubleshooting of VMware Server and VMware ESX 3.0for test and live environments. Was one of the key players in setting up the VMwareServer Virtualization environment for ICICI Bank.✔ OS Patch Management, Antivirus Management and other Datacenter Issues Handling.✔ Hardening of Windows Operating Systems (Windows 2003 / 2000), IIS (6.0 and 5.0)and Application Servers as per Bank Policy to make Servers and applications secure.✔ Was promoted internally in the team as Shift Lead in 2006.