Senior Product Support Analyst
Current
May 2024 - Present
AeroLeads people directory · profile
Ravikumar N Email & Phone Number
Senior Product Support Analyst
at
Integra Connect
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior Product Support Analyst
Location
Bengaluru, Karnataka, India
Company size
Who is Ravikumar N? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Ravikumar N is listed as Senior Product Support Analyst at Integra Connect, a with 341 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Ravikumar N.
Ravikumar N previously worked as Product Support Engineer at Tata Consultancy Services and Technical Support Engineer at Istrac,Isro. Ravikumar N holds Bachelor Of Engineering (B.E.), Computer Science And Engineering from Bms Institute Of Technology & Management.
Company email context
Email format at Integra Connect
This section adds company-level context without repeating Ravikumar N's masked contact details.
Integra Connect
Review company-level records connected to Ravikumar N before choosing the right outreach path.
Profile bio
About Ravikumar N
Astute and Diligent Support Engineer with a proven track record of exceeding customer expectations and improving overall satisfaction. Proficiency in resolving complex technical issues, implementing efficient troubleshooting processes, and collaborating with cross-functional teams to enhance product stability. Adept at driving customer success and revenue growth through innovative solutions and exceptional problem-solving abilities.
Current workplace
Ravikumar N's current company
Company context helps verify the profile and gives searchers a useful next step.
Integra Connect
4 roles
Ravikumar N work experience
A career timeline built from the work history available for this profile.
Product Support Engineer
Propitiously resolved over 95% of customer technical issues within the first contact, exceeding the company’s target of 90% and enhanced customer satisfaction by 15%.Initiated new processes and procedures on responding to various security incidents, significantly increasing response time and aid overall customer service by ServiceNow ticketing tool.Carried out root cause analysis for process improvements by gathering data or evidence from Oracle SQL, defining the problem and devising solutions aimed at avoiding recurrence.Collaborated with the python development team to identify and resolve recurring software bugs, leading to a 25% decrease in customer-reported issues and improved product stability.Developed and implemented a comprehensive knowledge base system, resulting in a 30% reduction in average resolution time and increased efficiency in troubleshooting.Delivered AWS support for escalated production issues during business and after hours.
May 2022 - Nov 2023
Technical Support Engineer
Istrac,Isro
Managed and analyzed the data of space missions through operation commands in 24/7 rotational basis.Manipulate, load and scrub the data in MS-Excel to make data more readable and for report generation.Involved in testing of application/software in LINUX environment for data flow check to specific mission.Maintained documents and records, executed various clerical duties and performed other tasks as required.Follow-up the daily task with the team members and ensure that all incidents engagements updated correctly.Collaborated with Development team on identifying, replicating and resolving discovered bugs using python.
Jun 2017 - Aug 2021
Data Analyst
Carried out analysis of the given data and draw correct interferences in keeping the objectives of analysis.Identified, analyzed and executed new and potential products, services, markets and advertisingopportunities. Designed and created data reports that interpret the behavior of market opportunities and conditions, marketing results and trends. Analyzed and managed business data and improving data quality towards growth of company. Gather data necessary to accomplish analysis from a number of sources and accumulate it together in pre- arranged format.
Apr 2016 - May 2017
Team & coworkers
Colleagues at Integra Connect
Other employees you can reach at integraconnect.com. View company contacts for 341 employees →
AB
Arunagiri Balathandapani
Colleague at Integra ConnectBangalore Urban, Karnataka, India
View →
KP
Kellie Parker
Colleague at Integra ConnectAkron, Ohio, United States
View →
DJ
Dr. Joel Raj
Colleague at Integra ConnectBengaluru, Karnataka, India
View →
GP
Gina Piccirelli
Colleague at Integra ConnectDetroit Metropolitan Area, United States
View →
TL
Tanya Lewis
Colleague at Integra ConnectCanal Winchester, Ohio, United States
View →
MK
Meredith Koogler
Colleague at Integra ConnectDeltona, Florida, United States
View →
DO
David Ott
Colleague at Integra ConnectRoswell, Georgia, United States
View →
JC
Jann Cooper
Colleague at Integra ConnectWashington Dc-Baltimore Area, United States
View →
CG
Christopher G.
Colleague at Integra ConnectAtlanta Metropolitan Area, United States
View →
JS
Jashwant Singh
Colleague at Integra ConnectBengaluru, Karnataka, India
View →
Arunagiri Balathandapani
Colleague at Integra ConnectBangalore Urban, Karnataka, India
View →
KP
Kellie Parker
Colleague at Integra ConnectAkron, Ohio, United States
View →
DJ
Dr. Joel Raj
Colleague at Integra ConnectBengaluru, Karnataka, India
View →
GP
Gina Piccirelli
Colleague at Integra ConnectDetroit Metropolitan Area, United States
View →
TL
Tanya Lewis
Colleague at Integra ConnectCanal Winchester, Ohio, United States
View →
MK
Meredith Koogler
Colleague at Integra ConnectDeltona, Florida, United States
View →
DO
David Ott
Colleague at Integra ConnectRoswell, Georgia, United States
View →
JC
Jann Cooper
Colleague at Integra ConnectWashington Dc-Baltimore Area, United States
View →
CG
Christopher G.
Colleague at Integra ConnectAtlanta Metropolitan Area, United States
View →
JS
Jashwant Singh
Colleague at Integra ConnectBengaluru, Karnataka, India
View →
2 education records
Ravikumar N education
Bachelor Of Engineering (B.E.), Computer Science And Engineering
Bms Institute Of Technology & Management
Puc
Nagarjuna Pre-University College
FAQ
Frequently asked questions about Ravikumar N
Quick answers generated from the profile data available on this page.
What company does Ravikumar N work for?
Ravikumar N works for Integra Connect.
What is Ravikumar N's role at Integra Connect?
Ravikumar N is listed as Senior Product Support Analyst at Integra Connect.
Where is Ravikumar N based?
Ravikumar N is based in Bengaluru, Karnataka, India while working with Integra Connect.
What companies has Ravikumar N worked for?
Ravikumar N has worked for Integra Connect, Tata Consultancy Services, Istrac,Isro, and Kreata Global Digital Media Service Pvt. Ltd..
Who are Ravikumar N's colleagues at Integra Connect?
Ravikumar N's colleagues at Integra Connect include Arunagiri Balathandapani, Kellie Parker, Dr. Joel Raj, Gina Piccirelli, and Tanya Lewis.
How can I contact Ravikumar N?
You can use AeroLeads to view verified contact signals for Ravikumar N at Integra Connect, including work email, phone, and LinkedIn data when available.
What schools did Ravikumar N attend?
Ravikumar N holds Bachelor Of Engineering (B.E.), Computer Science And Engineering from Bms Institute Of Technology & Management.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Ravikumar N you were looking for.
View similar profiles
