>Support/Assist out client in troubleshooting various applications which used in day-to-day Business activities.>Provide 24*7 support globally over call, emails, remotely and chat.>Rectify or Identify root causes of issues and work with Application Development Team in providing a solution>Co-ordinate with different GTI teams to provide a better solution to client and simplify their tasks and help in better outcomes.>Creating, deleting and managing domain user IDs, Password reset, locked and unlocked User Accounts in Active Directory.>Resolving Internet (LAN, Wi-Fi) and security related issues.>Configuring and Troubleshooting MS outlook (Versions 2013,2016), office 365.>Configuring emails in Android mobiles using Black berry application and webmail access.>Creation, deletion, renaming migration and recreation of user’s profiles in MS Outlook Exchange.>Creating and deleting User profiles and enabling and disabling policies.>Troubleshooting remotely Virtual private Network (VPN), RSA, Skype and Movius applications.>Taking Remote control with Skype and zoom applications to troubleshoot issues>Basic Troubleshooting on Polycom and Avaya phones.>Configuring and troubleshooting desktop related issues and helping in Bit locker recovery key.>Worked on Home Based Kit setup and Troubleshooting.>Worked on Service Now Ticketing tool (Create new ticket, on hold, in progress, resolved).>Experience on working with tools like RSA console, Id owner, Citrix Director, Citrix workspace, ARS, LVDI.>Taking Remote control with Skype and zoom applications to troubleshoot issues

>Providing technical support, answering support queries via phone & Email.>Remote administration and management of customer premises equipment>Determining the nature of faults and the steps required to rectify it. >Creating and maintaining email profiles for users.>Giving internet (Z scaler access), common Drive (server & Local) folder Access (Read/Write/Full Control)>Ensuring that support calls are logged and handled effectively and efficiently.>Configuring Print and scan option through Server.>Managing and resolving all printer setup (IP, Label & Usb) configuration, and integration issues.>Providing support to the queries related to application like Caliber Lims, SAP Lims, Kofax, Adobe >Acrobat DC & File Transfer>Installing the Operating system (WIN 10,8,7, XP, and Mac OS).>Creating and administrating Microsoft Exchange Email accounts in windows and Android.>The update and maintenance of the IT service desk authorized user’s data base.>Investigating, diagnosing, and resolving computer software and hardware faults.>Password reset and password unlock of users.>Managing windows Update patches and install.>Providing advice on selection and purchase of IT equipment.