Ravinder Mudgil Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

As the Senior Data Lead, reporting to the Deputy GM, I am dedicated to advancing data strategy and fostering data-driven solutions. My focus lies in optimizing data collection, management, storage, and consumption processes across the organization. Leading projects that enhance data governance and change management, I am currently driving a critical Data Roadmap initiative aimed at establishing a robust, efficient, and compliant data ecosystem.

Melbourne, Victoria, Australia

• Created dashboards and reports to analyse trends and generate insights• Governance framework to ensure strategies are carried out effectively• Monitoring, investigating and analyzing debt performance reports, metrics, forecasts and trends on a daily and weekly basis• Evaluating new and existing business processes and working strategically to manage risk and compliance• Working with Robotics team in automating various processes, regulatory controls and reporting• Coaching and mentoring collection case officers including business and regulatory process updates • Leading and managing credit-related regulatory issues, initiatives and activities, which includes Internal and external audits, RFIs, WDP assessments, Regs reporting and Regulatory process enhancements

Melbourne, Victoria, Australia

• Setup and documented new business process for newly created business (Active Stream) • Managed offshore and onshore resources and assigned BAU task• Managed EV MVP and supported team with technical and escalation enquiries• Monitoring and analysing vendors and meter data provider performance• Worked with EV lead to improve the process and reduce EV charger installation cost• Analyse vendor invoices and raise issues for ambiguity• Supported SA Virtual power project which delivered more than 1000 customers off the grid

Melbourne, Victoria, Australia

• Supported Premium connections manager across various functions such as exceeding inbound SLA’s and meter installation KPI• Effectively managed and supported offshore and onshore resources • Lead successful testing and implementation of automation monitor• Supported team help transition from CRM5 to CRM7• Achieved strong stakeholder relationships which contributed new contract with top 4 builder for utility services

Melbourne, Australia

Provided 2nd level onsite support for standard software and operating systems to PC, laptops and serversInstallation of operating systems and application software on server platforms based on client requirementsInstalled peripheral network attached assets (eg. printers, scanners & switches)Perform file backup and restore operations on servers in accordance with client instructionsPrepare and implement system and security patchesPerform documentation and compliance procedures as requested

New Delhi Area, India

I worked on various govt. projects to install and configure LAN and WAN devices such as routers, switches, and firewalls. I self-taught myself JNCIA and CCNA and earned my certification in JNCIA. I am experienced in troubleshooting LAN and WAN issues using various tools and methods. I have clear understanding of TCP/IP, DHCP, DNS, VLAN, IP addressing, sub-netting and routing protocols.• Installed and configured Juniper router, firewall, switches for various govt. projects• Configured VLAN for secure network delivery on extreme, juniper switches• Configured Unified threat management (UTM) and Intrusion Detection and Prevention (IDP) on Junos• Maintained and monitored managed lease line network• Designed and documented technical documents and procedures to provide network support• Troubleshooting network connectivity issues, backup and recovery network devices, firewall and router clustering, upgrading Junos software• Secured network with client-server antivirus architecture

Dehra Dun Area, India

• Managed LAN and WAN including routing, switching and VLANs• Backup and recovery of Juniper network devices• Co-ordination and follow up with service provider for WAN link delivery• Handling Issues on configuration and troubleshooting router, switches & firewall setup for Internet & Intranet connectivity.• Provided help desk support to end-users• Assisting with software updates on systems and related infrastructure

Bachelor Of Engineering - Be, Information Technology

Diploma Of Education, Computer Science