Ray Eid Email & Phone Number

Melbourne, Victoria, Australia

Responsible for delivering the Security Program across Flybuys as well as Project Management of key Cyber Security Initiatives.

Melbourne, Victoria, Australia

Provide IT Technical Project Management Services to Flybuys delivering projects across their Security Uplift Program.

Melbourne, Victoria, Australia

Provide IT Technical Project Management Services to Coles Technology Groups delivering projects across their Cyber Security, Network Infrastructure, Governance, Risk and Compliance programs. Key Projects:• Malware Protection Uplift – Deployed McAfee's Endpoint Protection Suite across all Coles Office Windows endpoints including servers and all Coles retail brands, Coles Express, Liquor and Supermarkets’ POS and back office systems. In excess of 60,000 endpoints.• Security… Show more Provide IT Technical Project Management Services to Coles Technology Groups delivering projects across their Cyber Security, Network Infrastructure, Governance, Risk and Compliance programs. Key Projects:• Malware Protection Uplift – Deployed McAfee's Endpoint Protection Suite across all Coles Office Windows endpoints including servers and all Coles retail brands, Coles Express, Liquor and Supermarkets’ POS and back office systems. In excess of 60,000 endpoints.• Security Governance, Risk and Compliance Uplift – RSA Archer System Development providing Risk Management and Compliance Capability to Coles’ Digital Security Group. Engaged and managed external vendor to ensure successful project delivery outcomes.• Cisco ACI Network Migration – Complete Coles largest network migration off their legacy network to the new Cisco Application Centric Infrastructure (ACI) SDN network.• PI Data Retention and Storage Security Review – Delivered a security review across all Coles Systems and presented to Executive Leadership Team making recommendations for treatment and uplift based on the Board's risk appetite.Other Projects:• Cyber Security Policy and Standards Uplift• SIEM collector appliance replacement• Security Data Warehouse Strategy Show less

Key Clients/Roles:Fortian Pty Ltd - CyberSecurity Project ManagementColes Group - CyberSecurity and Infrastructure Project ManagerQuantum Business Management Group P/L - IT ConsultancyChilli Clothing – Retail Business Operations Management

As a part of the leadership team providing IT Consulting, Design, Architectural, e2e Technical Leadership and Project Management services for Telstra customers in accordance with IT Guidelines and Security Policies. Particular focus on network access control and onboarding, network and security design, infrastructure and application delivery, data centre and cloud migration, staff relocation, operational readiness, and infrastructure lifecycle management.Responsible for delivering… Show more As a part of the leadership team providing IT Consulting, Design, Architectural, e2e Technical Leadership and Project Management services for Telstra customers in accordance with IT Guidelines and Security Policies. Particular focus on network access control and onboarding, network and security design, infrastructure and application delivery, data centre and cloud migration, staff relocation, operational readiness, and infrastructure lifecycle management.Responsible for delivering complex networking solutions across Telstra’s network domains and security technologies including Cisco, Checkpoint, Juniper, F5 and DNS products. Documenting solutions and change implementation plans for presentation and implementation. Lead and managed the program of work for on-boarding of Telstra Wholesale customers and products with implementations across Cloud and AWS and the Integration of Telstra’s International network and access into Telstra’s domestic environment. Simplifying the engagement and standardising architecture for connectivity via Telstra’s corporate firewalls.The team's ServiceNow SME for Telstra’s CRISP/LINK engagement portal and ongoing enhancements and development. Technical BA work in the development, digitisation and automation of the team’s service offerings and its interface to Telstra’s ARK Firewall Manager. Including leading the user acceptance testing and the tracking of issues until resolution.Developed, enhanced and automated internal processes for a better customer engagement experience. Undertook a statistical analysis of the team’s service variance, to speed up request qualification, resource assignment and service delivery.Facilitated non-standard customer solutions with the engagement of Security, Engineering and Operational stakeholders. Managed delivery issues and mitigated risks.Lead e2e multi-domain routing/firewall troubleshooting investigations with key stakeholders to resolve issues where network solutions were not working. Show less

Managed, lead and developed a team of level 3 technical experts responsible for the monitoring and investigation of Telstra's Enterprise and Infrastructure Management Networks to proactively identify and resolve equipment, network and configuration problems responsible for cause of customer incidents. With particular focus around the ITIL methodologies of Problem Management and Analysis, Change Management and Release Management. Achieved agreed customer service and business targets for… Show more Managed, lead and developed a team of level 3 technical experts responsible for the monitoring and investigation of Telstra's Enterprise and Infrastructure Management Networks to proactively identify and resolve equipment, network and configuration problems responsible for cause of customer incidents. With particular focus around the ITIL methodologies of Problem Management and Analysis, Change Management and Release Management. Achieved agreed customer service and business targets for all work allocated, by ensuring resource availability of appropriate skilled, trained and equipped staff. Developed a training and capabilities matrix to mitigate existing risks aligning support structure with networks to staff across Melbourne and Sydney. Improved 'Respond & Restore and First in Fix' capabilities to exceed KPI targets across a range of technologies. Including preparation and approvals in Executive Review and Change Approval Boards. Dramatically reducing the number of open problem and incident management dockets and streamlined the change management process. Managed the outsourcing of department responsibilities to third party suppliers and the redundancy exit and subsequent employment of staff without impact to operational services.Provided Operational Readiness Check and Signoff prior to production deployment of IT network systems and platforms.Kept budget intact and developed costs recovery model to ensure department sustainability.Provided a happier workplace. Show less

Worked with Telstra Engineering as a secondment to understand the e2e external access and onboarding process, from customer engagement to post implementation support, identify the major issues with the process and provided recommendations for the next generation of firewall services and possibilities of immediate enhancements. Documented and presented suggested features/enhancements/interfaces for simplification of the process e2e incorporating, legal, regulatory and privacy… Show more Worked with Telstra Engineering as a secondment to understand the e2e external access and onboarding process, from customer engagement to post implementation support, identify the major issues with the process and provided recommendations for the next generation of firewall services and possibilities of immediate enhancements. Documented and presented suggested features/enhancements/interfaces for simplification of the process e2e incorporating, legal, regulatory and privacy requirements, application identification, IP addressing schemes, standards toolkits, default provisioning, selfservice capability and automated processes.Developed a framework for a firewall services model incorporating application centric rules. Including a review of AlgoSec’s Security Management products Firewall Analyzer, FireFlow and BusinessFlow. Recently attaining Algosec Security user certification in several level one courses across these associated products.Took some of the learnings and implemented within the current customer engagement and design functions of my team. Show less

Manage the workstream delivery of project requests including triaging of customers requirements, vetting their adherence to security policies, providing quotations and final security approval prior to progressing to implementation.Be the front door prime contact for all engagement ensuring appropriate request qualification and categorisation.Established and managed the workstream scope, resources, deliverables and timelines, with input from the team. Guided and supported… Show more Manage the workstream delivery of project requests including triaging of customers requirements, vetting their adherence to security policies, providing quotations and final security approval prior to progressing to implementation.Be the front door prime contact for all engagement ensuring appropriate request qualification and categorisation.Established and managed the workstream scope, resources, deliverables and timelines, with input from the team. Guided and supported the team in defining, prioritising, designing, and delivering customer requirements in accordance with Telstra IT guidelines and security policiesContinuously monitored progress of project activities, and tracked benefit realisation and delivery of intended results in line with Telstra’s strategy. Ensured continuous and effective communication to relevant team members, stakeholders and customers as required throughout request delivery. Implemented repeatable service offerings and processes to improve the cost and delivery of customer requests. Show less

Key Clients/Roles:Telstra Corporation (9 years) - IT Security Consulting, Network LAN/WAN Design, Application Analysis, LAN Administration.Macpro Computers (3 years) – Chief Network Engineer responsible for managing the network installations and ongoing support and IT standards for the Real Estate Agent marketplace.Swinburne College of TAFE – IT Sessional Lecturer / RMIT Guest Speaker.Other Major Clients - Fawkner Cemetery, Department of Ethnic Affairs, Ultimate… Show more Key Clients/Roles:Telstra Corporation (9 years) - IT Security Consulting, Network LAN/WAN Design, Application Analysis, LAN Administration.Macpro Computers (3 years) – Chief Network Engineer responsible for managing the network installations and ongoing support and IT standards for the Real Estate Agent marketplace.Swinburne College of TAFE – IT Sessional Lecturer / RMIT Guest Speaker.Other Major Clients - Fawkner Cemetery, Department of Ethnic Affairs, Ultimate Computer Corporation. Show less

Responsibilities: Responsible to Support Manager for pre and post sales support of all Data Communications, Network, PC and POS products and solutions.Achievements/Major Projects:Traffic Camera Office: Assisted with the Design and installation of Speed Camera Infringement Network. Incorporating, Novell LANs, Unix and TCP/IP connectivity, IBM communications, and ACOS NEC mainframe sessions.National Tennis Centre: Implementation and support of Tennis Scoring System… Show more Responsibilities: Responsible to Support Manager for pre and post sales support of all Data Communications, Network, PC and POS products and solutions.Achievements/Major Projects:Traffic Camera Office: Assisted with the Design and installation of Speed Camera Infringement Network. Incorporating, Novell LANs, Unix and TCP/IP connectivity, IBM communications, and ACOS NEC mainframe sessions.National Tennis Centre: Implementation and support of Tennis Scoring System communications and networking. Incorporating a Novell LAN and NEC Mini computer system with extensive cobol development.State Taxation Office: Consultation pre and post sales on the design of their network and support issues arising. Incorporating, Novell LANs, Token Ring, and Eicon 3270 gateway products.NEC Information Systems Australia: Seamless data retrieval between IBM and NEC mainframes on a Novell LAN. Incorporating C programming function calls, Eicon 3270 gateway products and SQL command sets. Show less